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Transitioning from Voice-Only to an Omnichannel Contact Center: The Profitable way

Topics covered:

🗸 From Call Center to Contact Center

🗸 Omnichannel for inbound and outbound

🗸 Transitioning: the implementation process

🗸 The learning process: making the most out of the new omnichannel features

🗸 Monetizing new business opportunities & finding omnichannel clients


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