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Transitioning from Voice-Only to an Omnichannel Contact Center: The Profitable way
Topics covered:
🗸 From Call Center to Contact Center
🗸 Omnichannel for inbound and outbound
🗸 Transitioning: the implementation process
🗸 The learning process: making the most out of the new omnichannel features
🗸 Monetizing new business opportunities & finding omnichannel clients
