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Omnichannel Contact Center Software
Inbound Voice Interactions
NobelBiz OMNI+ is designed to fit the needs of any inbound campaign, featuring an impressive array of built-in capabilities such as IVR, CTI, TTS, or ASR, to name a few.
Get full, out-of-the-box access to an impressive productivity-boosting features pack.
NobelBiz OMNI+ was designed to fulfill the needs of every type of contact center and create the perfect balance between pricing and the right tools. This is why we wanted to equip our product, out-of-the-box, with a set of the essential features in the industry, at no extra cost.
Redefine the Meaning of Inbound
Get instant access to a platform that allows you to design and personalize the inbound experience of your clients across multiple channels. NobelBiz OMNI+ can centralize, manage and automate various communication channels, anticipating user behavior and preferences.
Noblebiz has always been an above-board company that acts fast and supports partners. In addition, they focus on compliance and stability
— a great Partner.
John Mason – Vice President of Operations @ Westlake Financial Services
The Days of Voice-Only Inbound Interactions Are Long Gone
New generations have new ways of interacting with businesses. As a result, we saw volumes migrating from inbound voice interactions to other communication channels in the last few years.
How can a contact center keep up with this trend? One word: Diversification. NobelBiz OMNI+ offers a web of interconnected communication channels to answer all the needs and preferences of your client base:
- Voice: Calls and VoiceMail
- Social Media Chat: Facebook, Twitter.
- Text: SMS, WhatsApp, Telegram
- WebChat
Automating Inbound to Boost Your CX
At NobelBiz, we like to make things simple yet effective. This is why we wanted our solution to offer exquisite automating capabilities right out of the box.
From Self Service Solutions and an advanced IVR to Smart Routing and CTI, we packed everything you need to offer a flawless and automated Customer Experience.
With NobelBiz OMNI+, channels are being centralized and optimized to offer one of the best CX in the industry while making it easy for the agent to handle more interactions efficiently.
NobelBiz OMNI+ Inbound Voice Features & Capabilities
Automatic Call Distribution (ACD)
You can connect every call to your most qualified agents using customizable filters and skill-based routing technology—a simple tool to maximize the quality of your customer experience out of the box.
Interactive Voice Response (IVR)
Unlike other contact center software solutions, NobelBiz OMNI+ comes with a full-featured IVR system that can adapt to any inbound operation.
Dynamic Routing
Imagine having an IVR’s capabilities transferred to virtually every single inbound channel, from email, SMS, or social media texting applications.
Computer Telephony Integration (CTI)
NobelBiz OMNI+ evolved beyond synchronizing client intelligence with voice calls only. Instead, you can now pull data on virtually every interaction for every communication channel.
Self-Service Customer Experience
NobelBiz OMNI+ offers you the possibility to exceed the expectations of your client base by offering some of the most advanced self-service solutions on the market.
Skills Based Routing
Create unique profiles for your agents according to their department, individual qualifications, proficiency, etc. Then, automate your inbound routing with a laser-cut precision.
Voice Mail Queue Distribution
Voicemail handling is now treated as any other inbound interaction. The agent interface makes it easy to reply using any interaction channel such as SMS, email, voice, etc.
Call Queue
Significantly improve the waiting experience of your clients by implementing a set of customizable rules and giving them the option to be called back while retaining their position in the queue.
Text to Speech (TTS)
Text-to-Speech technology has so many use cases in the contact center space that we decided to integrate it within our contact center software solution out of the box.
Automatic Speech Recognition (ASR)
The built-in ASR is one of those features designed to future-proof your contact center operations. Paired with the TTS features and integrated with our IVR, it offers endless possibilities for customization.
Discover a new, hassle-free way of setting up your contact center for peak performance!
Request a free demo. We will help you create your contact center. Today!
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