Omnichannel Contact Center Software

Infrastructure

Powered by the latest industry technology and protocols, NobelBiz OMNI+ is a fast, lean, and scalable CCaaS solution with easy setup and built-in redundancy at a fair price.

infrastructure

Futureproof your contact center infrastructure with one of the best CCaaS solutions on the market.

At NobelBiz, all of our efforts in the contact center industry for the last 20 years have focused on improving the all-around infrastructure metrics for our contact center clients. We combine proprietary voice carrier and software solutions unified by Computer Telephony Integration Technology (CTI).

NobelBiz OMNI+ product Diagram for hosted contact centers

Completely Web-Based

When your contact center software can be accessed straight from an internet browser, you get the benefits of easy access and efficient resource management without having to worry about hardware issues, maintenance, or any hardware-related costs.

Web-based means that the software will not use any local resources. All the hardware you need to operate NobelBiz OMNI+ is a laptop or desktop computer and an internet connection.

Powered by Amazon Webservices (AWS)

NobelBiz OMNI+ is powered by Amazon Web Services (AWS), the leader in the Gartner Magic Quadrant for on-demand cloud computing platforms. Apart from offering multiple regions across the globe, the most significant advantage of using AWS is that contact centers can get immediate access to on-demand infrastructure without spending the initial capital on hardware components.

Other benefits of using AWS:

  • Pay as you go
  • Scalable and Elastic
  • Never have to worry about hardware and software upgrades
  • High Availability and improved continuity
  • Low latency, low packet loss, and high overall network quality

Scalable and Elastic

Because NobelBiz OMNI+ is a 100% web-based, pay-as-you-go solution, contact centers can quickly scale up and down their operations to suit their business style or to cover seasonal spikes. Our clients can increase and decrease the number of seats, broadband, or storage capacity without complications or downtime.

We are a company that have about 95% of our employees working out of their homes… The time tracking functions inside the software literally track an agent from the moment they log in to the moment they log out. We use the on-demand reports built into the system to be able to pay our employees who work all over the county accurately and appropriately for the number of hours they’ve logged in and worked.
Eric Sims, CEO & Founder Leading Edge Communication

Three Virtual Machine Components

For each contact center client, NobelBIz OMNI+ runs three AWS Virtual Machine components: 

  • Telephony Server: Connected to the NobelBiz proprietary telephony network with built-in capabilities to route calls and apply filters.
  • Web Server: The Chrome interface is linked to the Telephony server via CTI.
  • Database Server: (SQL) The place where all the data is stored.

Redundancy and Failover

The NobelBiz OMNI+ infrastructure protects contact centers against unforeseen hazards and human error. With the ability to configure short-interval snapshots, you get full, up-to-date backups of your infrastructure. If something happens to one of your web or database instances, we can quickly bring up a second one, restoring information within minutes.

Easy Setup and Management

Unlike most of our CCaaS competitors, the NobelBiz proprietary infrastructure (with all its separate components) was developed 100% in-house to provide the highest degree of synergy. This is why NobelBiz OMNI+ is easy to install and very user-friendly, allowing managers to create a campaign or increase the infrastructure in minutes; having agents dial and take calls or interactions very quickly.

Cloud Vs. On-Premise

Long gone are the days when call centers would spend big for on-premise hardware and software. Because everything was proprietary, every upgrade and maintenance session was paid for by the owner.

In contrast, the cloud CCaaS is a much lighter option and more adapted to the present reality and needs. Today’s contact centers can run complex operations without the need for heavy hardware infrastructure. In addition, owners don’t have to worry about upgrades and maintenance anymore.

Pay as You Go, No Strings Attached

Unlike many of our competitors, with NobelBiz OMNI+, you can scale up and down without being trapped in a new long-term agreement. Contact centers can use more cloud resources or increase their number of licenses depending on their needs. You decide how long you want to scale and only pay for what you use.

 

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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