Omnichannel Contact Center Software
Reporting & Analytics
NobelBiz OMNI+ is equipped with powerful reporting and analytics capabilities merging cross-channel data to offer the best monitoring experience in an omnichannel environment.
NobelBiz OMNI+ is equipped with powerful reporting and analytics capabilities merging cross-channel data to offer the best monitoring experience in an omnichannel environment.
Running a full-featured omnichannel contact center without powerful analytics insights and reporting is like speeding on a motorway during the night without any headlights. Since the advent of social media interactions, the data-driven approach to running a contact center business or department has become essential.
Strategic decisions are the bread and butter of growing a contact center business or department. This is why full-stack reporting and capabilities are non-negotiable for contact center managers and owners looking to upgrade their software infrastructure. NobelBiz OMNI+ has outstanding features to help contact center leaders never lose track of their most important metrics and make informed decisions based on accurate data.
Running multiple campaigns in an omnichannel environment can produce impressive raw interaction data. The integrated Reporting and Analytics capabilities of NobelBiz OMNI+ were designed to offer a comprehensive set of monitoring tools to collect, measure, and track this data. Stay on top of your operations using a single interface that includes dedicated Supervisor Dashboards, an outstanding Reporting Engine, and handy Quality Management tools.
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