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OUTBOUND VOICE INTERACTIONS
Progressive Dialer
The NobelBiz OMNI+ Progressive Dialer adjusts the dial ratio based on the data it receives to get the most out of the available resources.
Improve outbound performance with the intelligent, data-driven Progressive Dialer.
Unlike the Predictive, the Progressive Dialer doesn’t use a fixed ratio. Instead, a proprietary algorithm automatically adjusts the dial ratio to fit the exact needs of the contact center at a specific moment.
Progressive Dialer Factors in the Data in Real-Time
The Progressive Dialer’s algorithm looks at how many agents you have and starts dialing based on this first piece of information. As it starts dialing, it will automatically change the number of lines it’s calling at a time based on all the data that it is getting, including:
- Answer Rate
- Contact Rate
- Abandon Rate
- Number of available agents
The flexibility, scalability, and the entire customer care experience provided by NobelBiz were the selling point for us. But it wasn’t just the tech. It was everything that came along with the tech.
Eric Sims, CEO & Founder Leading Edge Communications
Other NobelBiz OMNI+ Outbound Voice Features & Capabilities
Preview Dialing
Preview Dialing allows the agent to decide whether or not to make the call after reviewing the displayed information about the prospect.
Voice Message Broadcast
NobelBiz OMNI+ allows you to create highly customizable blasting campaigns with advanced IVR and TTS components to reach large numbers of people and drive solid outbound results.
Lead Management
The Realtime Lead Management tool is the foundation for cost-effective outbound campaigns and an advanced lead filtering mechanism.
Discover a new, hassle-free way of setting up your contact center for peak performance!
Request a free demo. We will help you create your contact center. Today!
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