OUTBOUND VOICE INTERACTIONS
Progressive Dialer
The NobelBiz OMNI+ Progressive Dialer adjusts the dial ratio based on the data it receives to get the most out of the available resources.

The NobelBiz OMNI+ Progressive Dialer adjusts the dial ratio based on the data it receives to get the most out of the available resources.
Unlike the Predictive, the Progressive Dialer doesn’t use a fixed ratio. Instead, a proprietary algorithm automatically adjusts the dial ratio to fit the exact needs of the contact center at a specific moment.
The Progressive Dialer’s algorithm looks at how many agents you have and starts dialing based on this first piece of information. As it starts dialing, it will automatically change the number of lines it’s calling at a time based on all the data that it is getting, including:
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