Enterprise

Complete Custom Contact Center solutions for Enterprise Businesses

The NobelBiz OMNI+ software was designed to accommodate any contact center setup, regardless of the number of seats or complexity of operations. We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check.

Scalability with no strings attached

The pay-as-you-go model implies that resources can be allocated according to your needs. This can help contact centers tackle seasonality and unpredicted activity spikes with virtually no infrastructure update. Resource management, hardware updates, and operations scaling (such as onboarding new agents) are taken off the shoulders of the management team.

CRM Connectors and API Integrations

Updating CRM client profiles in real-time just got easier. The CRM connectors will allow quick action buttons inside the Agent Interface, offering agents the hassle-free experience of updating CRM data without leaving the primary contact center dashboard.

Besides dozens of standard integrations with some of the most popular software solutions for call centers, our development and engineering teams are ready for the next API integration based on your specific requirements.

Proprietary Voice Carrier Network

The NobelBiz Voice Carrier Network is one of the best VoIP Interconnected Providers in the industry, with multiple worldwide redundancies for uninterrupted uptime, delivering the best possible voice quality at a fair price.

All the features and support processes were fine-tuned to maximize the efficiency, quality, and demands of voice traffic, both inbound and outbound.

CTI Technologie

Every day, our network accommodates

m+
outbound calls
k+
inbound Calls
m+
crystal-clear voice minutes

Compliance

The Contact Center space is well known for its complicated relationship with the legislators. Considered to activate in a highly intrusive industry, Contact Centers face new legal updates regularly. And staying up to date with everything is not as easy as it seems.

STIR/SHAKEN Ready: NobelBiz supports the initiative to comply with the TRACED act by offering full STIR/SHAKEN compliance with our telecom network and CCaaS solution, the NobelBiz Voice Carrier Network.

TCPA Compliance: The NobelBiz Omni+ Secure Call Ecosystem offers comprehensive dialing capabilities that help increase outbound call volumes in both consent and non-consent scenarios while mitigating TCPA compliance risk.

Going beyond the 24/7/360 support

With 20 years of experience in the Contact Center industry, both as a software and telecom provider, NobelBiz learned a thing or two about how to best serve the interests of our clients by offering outstanding customer support.

Departing from the old way of client support, we adopted the client advocate model. Every Contact Center we power has a dedicated representative constantly checking in to see if everything is running at an optimal pace.

Other productivity features for enterprise businesses

Realtime Lead Management
NobelBiz OMNI+ features an advanced lead management tool with real-time capabilities to import, suppress and control entire call files and/or particular leads.
Call Queue
Waiting in a queue doesn’t have to be painful. Give your callers the option to retain their initial position, implement Returning Caller rules, set priorities based on profiles, and more…
interactions analytics
Customer Interaction Analytics

Customer Interactions Analytics is a tool used by supervisors to analyze what interactions the team is having and to determine the most successful communication channels for a given campaign.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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Avoiding Common Technology Mistakes in Contact Centers

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Avoiding Common Technology Mistakes in Contact Centers