A NOBELBIZ WEBINAR

Solutions for Turnover, Technology & Culture

A Crisis-proof Call Center

Running a contact center these days is like riding a rollercoaster full of thrilling and sometimes dangerous loops. To keep delivering in such an erratic business environment, managers and owners had to adapt by implementing new and untested solutions. Solving a set of problems led to a new host of problems that we are just beginning to understand.

This Webinar addresses the most ardent issues that contact centers have to deal with right now, after one year of experimenting with the virtual and hybrid model. Our experienced guest, Mike McGuire has a lot to share in terms of solving some of the key problems facing the contact center world in 2021 and beyond.

Register now to learn about improving turnover, managing technology, and cultivating a healthy company culture in a virtual environment.

In a nutshell, learn to take actionable steps towards a crisis-proof contact center.

We will talk about:

đź—¸ Virtual training and challenges

đź—¸ IT problems and solutions

đź—¸ Is there such a thing as company culture?

đź—¸ What is the role of coaching

đź—¸ The HR dilemma and agent turnover

đź—¸ Omnichannel and agent experience

đź—¸ Predictions for the future of call centers

Join a lively conversation with:

Mike McGuire

Senior Contact Center Software Consultant @ NobelBiz

With over 20 years of experience running contact centers, Mike executes business strategies and effectively communicates across all levels of management. Also, Mike is highly skilled in analysis, staff management, and building and leading teams to meet and exceed service level demands.

Mike spearheaded the opening of 5 new call centers internationally and supervised 10 call centers as a Center/Regional Manager. He also assisted hundreds of clients in expanding their business from 1-2 representatives to over 1,000.

Christian Montes
Executive VP of Client Operations,
NobelBiz
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world. Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.

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