A NOBELBIZ WEBINAR
Running a contact center these days is like riding a rollercoaster full of thrilling and sometimes dangerous loops. To keep delivering in such an erratic business environment, managers and owners had to adapt by implementing new and untested solutions. Solving a set of problems led to a new host of problems that we are just beginning to understand.
This Webinar addresses the most ardent issues that contact centers have to deal with right now, after one year of experimenting with the virtual and hybrid model. Our experienced guest, Mike McGuire has a lot to share in terms of solving some of the key problems facing the contact center world in 2021 and beyond.
Register now to learn about improving turnover, managing technology, and cultivating a healthy company culture in a virtual environment.
In a nutshell, learn to take actionable steps towards a crisis-proof contact center.
We will talk about:
🗸 Virtual training and challenges
🗸 IT problems and solutions
🗸 Is there such a thing as company culture?
🗸 What is the role of coaching
🗸 The HR dilemma and agent turnover
🗸 Omnichannel and agent experience
🗸 Predictions for the future of call centers
Join a lively conversation with:
Senior Contact Center Software Consultant @ NobelBiz
With over 20 years of experience running contact centers, Mike executes business strategies and effectively communicates across all levels of management. Also, Mike is highly skilled in analysis, staff management, and building and leading teams to meet and exceed service level demands.
Mike spearheaded the opening of 5 new call centers internationally and supervised 10 call centers as a Center/Regional Manager. He also assisted hundreds of clients in expanding their business from 1-2 representatives to over 1,000.