Listen to the last podcast episode:
First Contact Podcast it’s about a journey: in business, relationships and everyday life.
Because no one wakes up one morning and says: ‘I want to work in a call center!’, we wanted to share the compelling stories of tech leaders and entrepreneurs and how they found their way into the call center industry.
The multifarious topics, varying from technology to leadership, from recruitment to customer and agent experience are building our mission of bringing real conversations with the brightest thought leaders, and business owners.
Host Christian Montes poses questions about their life, their path, their struggles and successes, and most importantly – his conversational style is designed to help his guests open up and share their inspiring experiences and inspire thousands of loyal listeners.
From Nearshore to Global: Contact Center Outsourcing Excellence with Neal Topf
In this insightful episode, we sit down with the dynamic Neal Topf, co-founder of Callzilla, the powerhouse behind some of the most outstanding outsourced contact center and business process services globally.
With its roots firmly planted in sunny Miramar, Florida, Callzilla has been a beacon of excellence, pushing the boundaries of customer care and acquisition services across various sectors. Neal shares his riveting journey, from the genesis of Callzilla to its evolution into a top-ranked outsourced contact center that has won admiration and awards in the industry.
Season 4 | Episode 7
From Customer to Leader: Bridging Gaps in Contact Center Operations, with Dr. Hui Wu-Curtis
Season 4 | Episode 6
Knowledge Management and AI Real-time Guidance for Contact Centers, with Micah Peterson
In the rapidly evolving world of contact centers, the convergence of knowledge management and artificial intelligence stands at the forefront of transformation. This latest episode welcomes Micah Peterson, a seasoned professional with over 15 years in the knowledge management sector.
Season 4 | Episode 5
Navigating Compliance Challenges in the Contact Center Industry, with Dan Greenwell
Season 4 | Episode 4
Master Call Center Customer Service in the Digital Age, with Jim Iyoob
Get ready to dive into the newest episode of our podcast, where we had an engaging and insightful conversation with the brilliant Jim Iyoob, Chief Customer Officer at Etech Global Services. 🎙️
Jim is at the helm of a company that is known for its outstanding customer engagement solutions, including contact center services, customer support, sales, and technical support. With years of hands-on experience and strategic insights, he is a master navigator in the ever-evolving landscape of customer expectations and loyalty.
Season 4 | Episode 3
Contact Center Excellence, Brand Slaughtering and Remote Revolution, with Eric Sims
Season 4 | Episode 2
Empowering Your Customers Strategies for Success in Contact Centers, with Rob Bayer
Beyond Transactional: Taking Customer Service to the Next Level, with Brad Cleveland
Some of the featured guests we had on the show
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Also, host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.