Omnichannel Customer Engagement

Social Media for Contact Centers

With the Social Media for Contact Center tools, NobelBiz OMNI+ bridges the gap between contact centers and billions of social media users worldwide, integrating some of the most popular networks within its omnichannel environment.

NobelBiz OMNI+ speaks with a fluent social media accent.

Catering to the increasing demand for social media communication, NobelBiz OMNI+ integrates some of the most popular mobile interaction apps for a unified agent experience. Enabling the social messaging for your contact center will allow your agents to communicate freely on Facebook, Telegram, Twitter, and WhatsApp.

Unified Agent Experience Across Social Media

Social media cannot be ignored for the simple fact that EVERYONE is using it. But integrating these separate channels into a unified agent experience is something many contact centers struggle with. 

Without an omnichannel solution such as NobelBiz OMNI+, using social media channels within a contact center remains a painfully complicated experience for both the client and the agent.

NobelBiz knows that communication in itself is changing. We wanted something that holistically was going to be able to be used in a multi or omnichannel approach because the workplace itself is evolving: in three years from now, 75% of the workforce is going to be millennials.
Eric Sims, CEO & Founder Leading Edge Communications

The Benefits of Integrating Social Media

Access to social media through an agent dashboard equips contact centers with significant competitive advantages. Besides making it possible to communicate with billions of users worldwide in a  mobile-friendly environment, you will be able to track cross-channel history data, use multimedia and build a customer-centric brand identity for your business.

Other NobelBiz OMNI+ Omnichannel Customer Engagement features

Email Management Software
Get access to complete email management within the agent dashboard with smart integration and intelligent email routing.
Live Webchat
The Live Webchat feature will allow you to establish a direct communication between the agent and your website’s visitors.
Conversational SMS
Outbound & Conversational SMS (or 2-Way SMS) is a feature that allows contact centers to engage in SMS interactions without the limitations of the old 1-Way systems.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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