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Nobelbiz Webinars – Live roundtable
The Hybrid and Remote Playbook
Strategies for Productivity, Engagement and Retention
Hybrid work is no longer an experiment for contact centers. It is the operating reality. But while companies adapted where employees work, many never rebuilt how they manage, coach, support, and retain distributed teams. The result is visibility gaps, inconsistent performance, disconnected employees, and managers trying to lead remote operations with tools designed for physical offices.
Join Mike McGuire, CRO at NobelBiz, and Joseph Jacoboni, CEO of NEXGEN Technologies for a practical conversation on what actually works in hybrid and remote environments. This webinar explores the operational, cultural, and technology challenges modern contact centers face, and the frameworks successful organizations are using to keep teams productive, engaged, accountable, and aligned from anywhere.
You Will Learn:
✅ Why remote and hybrid workforce models require a completely different operating approach
✅ The biggest visibility, coaching, and engagement gaps companies face in distributed teams
✅ How high-performing organizations maintain accountability without creating a micromanagement culture
✅ Practical strategies for improving onboarding, retention, and team performance in remote environments
✅ How CCaaS and virtual workplace technologies help unify communication, coaching, collaboration, and operational visibility
Join a lively conversation with:
Michael McGuire
Chief Revenue Officer, NobelBiz
With three decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.
Joseph Jacoboni
Chief Executive Officer, NEXGEN Technologies
Joseph Jacoboni is the CEO of NEXGEN Technologies, NEXGEN Virtual Office, and NexGen Contact Solutions, leading hybrid-first BPO and CX platforms that blend AI, virtual agents, and human expertise. A veteran founder and operator, he previously led Contact Centers of America, PrimeConnections, and DreamFund, and scaled Software Support, Inc. to 1,100 employees across four global sites.
