Omnichannel Customer Engagement

Outbound & Conversational SMS

Outbound & Conversational SMS (or 2-Way SMS) is a feature that allows contact centers to engage in SMS interactions without the limitations of the old 1-Way systems.

Integrate SMS within the Omnichannel ecosystem.

The Conversational SMS function of NobelBiz OMNI+ transforms the simple SMS into a proper chat-like communication channel. We integrate SMS into the omnichannel experience for improved agent-usability and a superior customer experience.

2-Way Vs. 1-Way SMS

An agent would get a request from a client to send an SMS. If the client decides to reply to the same SMS, the message gets back to the same agent. Unlike the traditional 1-Way SMS option featured by most existing solutions, with the 2-Way SMS feature, the client and the agent can easily have a conversation-like back-and-forth interaction via SMS.

I would absolutely recommend NobelBiz OMNI+ because of how easy it is to install, how quickly it is to learn, and how good the reporting is straight out of the box.
Brad Dashnaw, CEO – Shift Marketing

Outbound SMS

Outbound SMS is great for sending informational SMS messages to customers one by one. For example, if a customer requests a payment link to be sent, it can be done while on the phone (using the Outbound SMS feature integrated within the agent script).

Other NobelBiz OMNI+ Omnichannel Customer Engagement features

live_webchat
Live Webchat
The Live Webchat feature will allow you to establish a direct communication between the agent and your website’s visitors.
Email Management Software
Get access to complete email management within the agent dashboard with smart integration and intelligent email routing.
call-back
Web Callback
The Web Callback allows the clients to submit their telephone numbers on your website so they can be called back later.

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