Omnichannel Contact Center Software

Omnichannel Customer Engagement

Elevate customer engagement with NobelBiz OMN+. This cutting-edge omnichannel contact center software seamlessly handles multiple communication channels simultaneously—be it voice calls, SMS, or platforms like WhatsApp and Facebook Messenger. The flexibility extends to running complex campaigns, effortlessly navigating diverse channels.

NobelBiz OMN+ simplifies operations by consolidating all functions into a unified dashboard. From orchestrating intricate campaigns to monitoring performance, this platform ensures efficiency and simplicity in managing the complexities of omnichannel communication, providing a centralized hub for optimizing and executing robust communication strategies.

Set the foundation for a fully interactive contact center.

Forge the path to a fully interactive contact center with NobelBiz. Going beyond multichannel capabilities, our omnichannel contact center software seamlessly integrates a comprehensive set of communication tools. This pivotal distinction ensures a holistic approach, setting the stage for unhindered 360-degree customer centricity.

NobelBiz’s omnichannel solution lays a robust foundation, harmonizing essential elements for an interactive customer experience. With a focus on functionality, this software facilitates unparalleled interactivity, providing businesses with the tools they need to elevate customer engagement and deliver a seamless, integrated contact center solution.

Morphing Your Website Into a Quick & Responsive Communication Tool

Welcome to a new era of customer interaction. NobelBiz OMNI+ revolutionizes your website into a sophisticated and responsive communication tool. In the contemporary business landscape, the success of your enterprise is intricately tied to website traffic. Regardless of whether you operate in the B2B or B2C sectors, your website stands as a critical platform for generating leads and facilitating seamless purchases.

Our OMNI+ software is meticulously designed to optimize and streamline website interactions between clients and business representatives. With highly advanced tools like Live Webchat and Web Callback, we ensure a seamless and optimized customer engagement experience. Here’s why NobelBiz OMNI+ is your go-to solution:

Live Webchat: Instantly Connect and Engage

Engage with your website visitors in real-time through our Live Webchat feature. This dynamic tool provides an immediate and direct communication channel, fostering instant engagement. Address queries promptly, offer real-time assistance, and guide visitors through your products or services.

Web Callback: Timely and Personalized Communication

NobelBiz OMNI+ introduces the Web Callback option to provide customers with a convenient way to request a callback. This feature ensures timely and personalized communication, allowing customers to connect with your representatives at their convenience.

Enhanced Customer Insights: Tailor Your Engagement Strategies

Unlock valuable insights into customer behavior and preferences with NobelBiz OMNI+. By leveraging advanced tracking and analysis tools, you gain a comprehensive understanding of how visitors interact with your website. Identify popular pages, track user journeys, and discern customer preferences.

Integrated Analytics: Data-Driven Decision Making

Leverage the power of integrated analytics tools to track and analyze every aspect of website interactions. From user demographics to popular content and navigation patterns, these analytics provide a wealth of data for informed decision-making. Identify trends, measure the effectiveness of engagement strategies, and continuously refine your website to meet evolving customer expectations.

NobelBiz knows that communication in itself is changing. We wanted something that holistically was going to be able to be used in a multi or omnichannel approach because the workplace itself is evolving: in three years from now, 75% of the workforce is going to be millennials.
Eric Sims, CEO & Founder Leading Edge Communications

Email & SMS: Essential, But Not Integrated. UNTIL NOW...

Email and SMS have been the most popular communication methods in recent decades. Despite the rise of newer digital platforms, email and SMS kept their value surprisingly well. However, these two mediums posed a real challenge when the contact center industry shifted from multichannel to omnichannel.

NobelBiz OMNI+ integrates SMS and emails within its omnichannel workflow to serve inbound and outbound campaigns and create seamless interaction and operability between these two channels and all the rest.

Email Integration: Elevated Campaign Effectiveness

With NobelBiz OMNI+, email campaigns become more than just messages—they become strategic interactions. The integrated email module allows for personalized and targeted communication, ensuring that your messages reach the right audience at the right time.

Leverage advanced features for campaign tracking, analytics, and engagement measurement, enhancing the overall effectiveness of your email outreach.

SMS Integration: Instant Connectivity, Maximum Impact

NobelBiz OMNI+ transforms SMS into a powerful tool for instant connectivity. Integrated SMS campaigns enable real-time communication, ensuring that your messages reach customers promptly. Whether it’s promotional offers, alerts, or personalized updates, the SMS integration greatly enhances your outreach.

Leverage this channel’s efficiency to strengthen customer engagement and drive results in the ever-evolving landscape of omnichannel communication.

Unified Agent Experience Across Social Media

In an era where social media permeates every aspect of daily life, its significance in customer engagement cannot be overstated. NobelBiz OMNI+ recognizes that everyone is on social media, and rather than seeing it as a challenge, we embrace it as an opportunity. Our omnichannel solution seamlessly integrates social media channels, offering a unified agent experience that transforms complexity into simplicity.

Traditionally, contact centers have grappled with the intricacies of managing diverse social media channels. NobelBiz OMNI+ changes this narrative by providing a holistic solution. Clients benefit from a streamlined and cohesive experience, interacting with agents seamlessly across various social platforms. Simultaneously, agents gain a unified interface that consolidates social media interactions, ensuring a comprehensive view and efficient management.

NobelBiz OMNI+ empowers your contact center with the tools to turn the ubiquity of social media into a strategic advantage, creating a harmonized and effective omnichannel customer engagement experience.

  • Streamlined Social Media Integration
  • Cohesive Client Experience
  • Unified Agent Interface
  • Comprehensive View of Interactions
  • Efficient Management of Social Platforms

NobelBiz OMNI+ speaks with a fluent social media accent.

NobelBiz OMNI+ doesn’t just communicate; it converses fluently in the language of social media. In response to the growing demand for diversified communication channels, our solution seamlessly integrates popular mobile interaction apps, providing a unified agent experience that speaks the social media accent with finesse.

This integration empowers your agents to engage effortlessly across platforms such as Facebook, Whatsapp, Twitter, and Telegram, ensuring they can connect with customers on their preferred channels. By embracing the social messaging landscape, NobelBiz OMNI+ amplifies the versatility of your contact center, fostering meaningful interactions and strengthening customer relationships.

The Benefits of Integrating Social Media

Integrating social media into your contact center strategy isn’t just an option; it’s a strategic move that comes with a multitude of competitive advantages. By tapping into the expansive realm of social media, contact centers gain the ability to engage with billions of users on a global scale within a mobile-friendly environment.

This dynamic approach doesn’t just facilitate communication; it opens the door to a wealth of opportunities for data tracking, multimedia utilization, and the construction of a customer-centric brand identity. Here’s a comprehensive look at the benefits:

Global Reach

The integration of social media with contact centers provides an unparalleled opportunity to extend your reach globally. Connect with users from diverse demographics and geographic locations, breaking down barriers and engaging with a vast audience. Whether your customers are across the street or on the other side of the world, social media facilitates seamless communication, transcending borders and time zones.

Cross-Channel History

One of the remarkable advantages of social media integration is the ability to track and integrate cross-channel history data. Gain valuable insights into customer interactions and preferences across various channels. By seamlessly consolidating this data, your contact center can provide a more personalized and informed customer experience, understanding the customer's journey and needs more comprehensively.

Multimedia Utilization

Incorporating multimedia elements into your communication strategy transforms interactions into engaging experiences. Leverage images, videos, and other rich media to convey messages more effectively. Whether it's showcasing products, providing tutorials, or sharing compelling stories, multimedia utilization enhances the depth and impact of your communication, creating a more memorable and immersive customer experience.

Brand Identity

Social media platforms serve as powerful tools for constructing a customer-centric brand identity. Leverage these channels to reinforce your business values, mission, and unique selling propositions. By consistently communicating your brand message across social media, you establish a recognizable and trustworthy brand image, fostering customer loyalty and connection.

Mobile-Friendly Environment

Engage with users in a mobile-friendly environment, acknowledging the predominant use of mobile devices in today's digital landscape. Social media platforms are inherently designed for mobile accessibility, allowing your contact center to meet customers where they are. Adapting to the mobile-centric preferences of users ensures that your communication remains relevant, accessible, and seamlessly integrated into their digital lifestyles.

Related resources

Webinar
Transitioning from Voice-Only to an Omnichannel Contact Center

NobelBiz OMNI+ Omnichannel Customer Engagement Overview

NobelBiz OMNI+ integrates several communication channels that were previously seen as separate entities, challenging to integrate within the automated workflow of a contact center. With the Social Media for Contact Center tools, NobelBiz OMNI+ bridges the gap between contact centers and billions of social media users worldwide, integrating some of the most popular networks within its omnichannel environment.

Email Management Software
Get access to complete email management within the agent dashboard with smart integration and intelligent email routing.
Conversational SMS
Outbound & Conversational SMS (or 2-Way SMS) is a feature that allows contact centers to engage in SMS interactions without the limitations of the old 1-Way systems.
Live Webchat
The Live Webchat feature will allow you to establish a direct communication between the agent and your website’s visitors.
Web Callback
The Web Callback allows the clients to submit their telephone numbers on your website so they can be called back later.
Social Media for Contact Centers
With the Social Media for Contact Center tools, NobelBiz OMNI+ bridges the gap between contact centers and billions of social media users worldwide.
Facebook Messenger
Facebook Messenger is a worldwide famous and mature communication tool. Integrating Messenger into a customer service strategy allows clients to communicate with you on their terms.
WhatsApp
With more than 2 billion active users worldwide, WhatsApp is considered the biggest mobile chat-based communication app, with more than 100 billion messages being sent daily.
Twitter
Because of its business-conscious, high-education user base, Twitter is the go-to social media platform when running complex B2B outbound or inbound campaigns.
Telegram
In the wake of the privacy-related scandals that affected the more popular messaging apps like WhatsApp, users migrated to privacy-oriented solutions. Naturally, Telegram was at the top of the list.

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