Omnichannel Contact Center Software

Omnichannel Customer Engagement

An omnichannel contact center can manage multiple communication channels at the same time. From voice calls and SMS to WhatsApp, Facebook Messenger, and so on, an Omnichannel platform can run complex campaigns irrespective of the number of channels involved.

With NobelBiz OMN+, everything is managed from a single dashboard that hosts all the necessary functions for running some of the most complex communication campaigns.


Set the foundation for a fully interactive contact center.

Combining a complete set of communication tools makes the difference between multichannel and omnichannel. The functional omnichannel contact center software solution from NobelBiz successfully integrates all the critical elements of an interactive solution, enabling unhinged 360 customer centricity.

Morphing Your Website Into a Quick & Responsive Communication Tool

In today’s business environment, website traffic is a crucial success metric. Most companies in the B2B and B2C sectors rely on their websites to provide continuous purchases and leads.

The NobelBiz OMNI+ software is designed to optimize and streamline the website interactions between clients and business representatives with highly optimized tools such as Live Webchat or Web Callback.

Email & SMS: Essential, But Not Integrated. UNTIL NOW...

Email and SMS have been the most popular communication methods in recent decades. Despite the rise of newer digital platforms, email and SMS kept their value surprisingly well. However, these two mediums posed a real challenge when the contact center industry shifted from multichannel to omnichannel.

NobelBiz OMNI+ integrates SMS and emails within its omnichannel workflow to serve inbound and outbound campaigns and create seamless interaction and operability between these two channels and all the rest.

NobelBiz knows that communication in itself is changing. We wanted something that holistically was going to be able to be used in a multi or omnichannel approach because the workplace itself is evolving: in three years from now, 75% of the workforce is going to be millennials.
Eric Sims, CEO & Founder Leading Edge Communications

Unified Agent Experience Across Social Media

Social media cannot be ignored for the simple fact that EVERYONE is using it. But integrating these separate channels into a unified agent experience is something many contact centers struggle with.

Without an omnichannel solution such as NobelBiz OMNI+, using social media channels within a contact center remains a painfully complicated experience for both the client and the agent.


NobelBiz OMNI+ speaks with a fluent social media accent.

Catering to the increasing demand for social media communication, NobelBiz OMNI+ integrates some of the most popular mobile interaction apps for a unified agent experience. Enabling the social messaging for your contact center will allow your agents to communicate freely on Facebook, Whatsapp, Twitter, and even Telegram.

The Benefits of Integrating Social Media

Access to social media equips contact centers with significant competitive advantages. Besides making it possible to communicate with billions of users worldwide in a  mobile-friendly environment, you will be able to track cross-channel history data, use multimedia and build a customer-centric brand identity for your business.

NobelBiz OMNI+ Omnichannel Customer Engagement Overview

NobelBiz OMNI+ integrates several communication channels that were previously seen as separate entities, challenging to integrate within the automated workflow of a contact center. With the Social Media for Contact Center tools, NobelBiz OMNI+ bridges the gap between contact centers and billions of social media users worldwide, integrating some of the most popular networks within its omnichannel environment.

Email Management Software
Get access to complete email management within the agent dashboard with smart integration and intelligent email routing.
Conversational SMS
Outbound & Conversational SMS (or 2-Way SMS) is a feature that allows contact centers to engage in SMS interactions without the limitations of the old 1-Way systems.
Live Webchat
The Live Webchat feature will allow you to establish a direct communication between the agent and your website’s visitors.
Web Callback
The Web Callback allows the clients to submit their telephone numbers on your website so they can be called back later.
Social Media for Contact Centers
With the Social Media for Contact Center tools, NobelBiz OMNI+ bridges the gap between contact centers and billions of social media users worldwide.
Facebook Messenger
Facebook Messenger is a worldwide famous and mature communication tool. Integrating Messenger into a customer service strategy allows clients to communicate with you on their terms.
With more than 2 billion active users worldwide, WhatsApp is considered the biggest mobile chat-based communication app, with more than 100 billion messages being sent daily.
Because of its business-conscious, high-education user base, Twitter is the go-to social media platform when running complex B2B outbound or inbound campaigns.
In the wake of the privacy-related scandals that affected the more popular messaging apps like WhatsApp, users migrated to privacy-oriented solutions. Naturally, Telegram was at the top of the list.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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