INBOUND VOICE INTERACTIONS
Interactive Voice Response (IVR)
NobelBiz OMNI+ contact center software features full out-of-the-box IVR capabilities for maximum customizability and enhanced customer experience.

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NobelBiz OMNI+ contact center software features full out-of-the-box IVR capabilities for maximum customizability and enhanced customer experience.
IVR is a powerful tool that can organize and streamline the entire workflow of your contact center while offering a positive experience to your inbound clients and outbound prospects.
IVR is essential for any contact center dealing with heavy inbound traffic. With time, this technology evolved to be a highly versatile tool deployed in many scenarios. Beyond serving as just a filter for inbound routing, the IVRs of today can have multiple use cases:
NobelBiz OMNI+ can deliver self-service IVRs where the client doesn’t even need to engage an agent for simple tasks such as booking an airplane ticket. The system can always transfer the call to a live agent if the caller chooses to.
Out-of-the-box, NobelBiz OMNI+ is ASR-Ready. This means that you can add the automatic speech recognition feature without any extra costs. Clients no longer have to press on their keypads; they can talk to an IVR system equipped with Automatic Speech Recognition.
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How to Make Self-Service Work for Your Contact Center | Going Live: 23 March 2023