Steve Bederman

From call center agent to CEO: piloting a journey to sustained success

Who is Steve?

Steve Bederman is the President of NobelBiz and a true leader and influencer within the contact center space. He started as a call agent some 40 years ago, and soon enough he had his own sales team. Among other things, Steve’s an Amazon Bestselling Author of 4 corporate thrillers and he wrote and spoke for many leading contact center space publications. He guides his life by this motto: “Make a promise, keep a promise.” To learn more about Steve, visit his LinkedIn profile or write him an e-mail.

Lessons I’ve Learned (in no particular order), with Steve Bederman

About this collection of episodes:

In this live series, Steve is sharing with you something that he’s been working on for his lifetime. a glimpse into what its like behind the scenes of being a CEO. A collection of lessons learned in the pursuit of the true purpose in business and courageous leadership.
Years of experience in business, brought him today to discuss life experiences, lessons learned, tipping points, and everything it takes to become and continue to be a great entrepreneur and crush it with your business!

Episodes

38 Videos

Podcast Episodes

About this collection of podcasts:

Steve Bederman, our beloved CEO is not only a seasoned and experienced contact center professional, but also a great and passionate speaker.
This page features all the podcast he was invited on and is a great source of both practical and theoretical knowledge on how to run and manage a contact center.

Chris Voss Podcast Show Entrepreneurial Journey
Lessons Learned from his Entrepreneurial Journey

with Chris Voss

Steve shares his journey from humble beginnings to becoming a leader in the contact center industry, emphasizing the value of resilience, self-knowledge, and embracing life’s challenges.
Origins & Journeys:
Insights from a leader

with Fred Stacey

Episode 10 of Origins & Journeys is out with Steven Michael Bederman as he shares his origin story into the contact center industry. The episode focuses on #leadership in the open forum and shares a ton of great insights for every level of leader.
Build Your Business Around Why You Breathe Every Day

with Christa Heibel

Steve joined Christa Heibel from CH Consulting for an intimate conversation about their experiences spanning more than 20 years in the contact center industry core values, the slow tech adoption in the industry and the influence of consulting for contact center success.
Reimagining The Contact Center

with Marc Bernstein

Steve joined Marc Bernstein, from Balto for a new podcast episode entitled “Keeping People Promises“. The discussion between Marc and Steve revolves around the importance of defining your core values and promises, and following through with them.
The CX Leader Podcast: Get Comfortable Saying “Yes”

with Steve Walker

How has call center technology adapted to accommodate customer experience, and how aligned is your company’s culture to providing the best possible experience for your customers? A discussion on contact center technology and culture and customer experience.
CX Experience Podcast: Process, Not Technology

with Frank Wassenbergh

In this episode, Frank Wassenbergh speaks with Steve about the entire contact center industry processes and NOT the state of technology. Listen to this episode if you are looking for a new way to understand how you, as a contact center manager, should be sold to.

Scalable Call Center Sales Podcast: Omni Channel Success

with Jason Cutter

Steve Bederman joined Jason Cutter, host of Scalable Call Center Sales Podcast to talk about what makes a successful company, his experience in the Contact Center world, on making better decisions to resolve sales drawbacks and how to scale the inside sales.
First Contact Podcast:
A Lifetime of Lessons Learned

with Christian Montes

Christian Montes sat once again with Steve and talked about lessons from decades-long career in the contact center space, reviews on what worked and what not in the face of pandemic challenges, how to benefit from yoga at workplace and upcoming trends for Call Center Industry in 2021.
Call Center Chronicles Podcast: Tech For The People

with Juanita Coley

Hosted by Juanita Coley, a season professional of the Contact Center Industry, Steve is joining the Call Center Chronicles Podcast to talk about technology as a byproduct, women and technology in leadership roles and tech for the people.
Winning Customer Trust through Omnichannel Communication

with Shep Hyken

Steve Bederman joins the Amazing Business Radio Podcast – hosted by Shep Hyken to discuss the value of omnichannel communication in the different stages of the customer journey through utilizing omnichannel communication.

LGW Podcast: From Call Center to Contact Center

with Michael Ferree

Steve Bederman joined the LGW Live Podcast to talk about the technical evolution of call centers and the key role the SaaS plays for this particular industry. Learn about the change from call center to contact center, what role omnichannel played in this and many more interesting subjects.
Engati CX Podcast: AI-powered Contact Centers

with Engati CX

Steve Bederman joined Engati CX Podcast to talk about some of the most anticipated topics in today’s contact center space: 5G and IoT applications for contact centers, customer self-servicing, key metrics for the new remote-work model, intelligent filtering the unstructured data, and many more.
Customer Service Academy Podcast: Trust & Energy in Your Virtual Call Center

with Tony Johnson

Steve Bederman joins the Customer Service Academy Podcast to talk about the different ways in which you can build trust and energy in a virtual call center, plus a host of many more interesting and highly educational insights.
Benchmark Portal Podcast: How 2021 Looks for Contact Centers?

with Bruce Belfiore

Steve joins the Benchmark Portal Podcast – hosted by Bruce Belfiore – for a eye opening discussion about the future of the contact center industry, and how can the omnichannel method help businesses thrive in the new economic environment.
Customer Support Leaders Podcast: Use Technology to Reach People at Their Comfort Level

with Charlotte Ward

Steve sat down with Charlotte from Customer Support Leaders Podcast, where he shares his insights about how can a contact center use technology to offer a better experience and reach people at their own comfort level.
Telecom Reseller Podcast: Call Center Changes During the Crisis

with Doug Green

Recently, Steve Bederman was invited on Doug Green’s Telecom Reseller Podcast where he talked about how much he admires business and contact center leaders who took huge risks by switching their outbound systems to inbound.
CX Superheroes: The World is Built on a Consumer-Based Approach to Relations

with Christopher Brooks

Recently, Steve Bederman was invited on Telecom Reseller Podcast where he talked about how much he admires business and contact center leaders who took huge risks by switching their outbound systems to inbound.
Sage Executive Podcast: My Job Is to Always Be in Management Mode

with Fernando Corona

Steve Bederman was invited on Fernando Corona’s Sage Executive podcast where he talked about his management technique and how NobelBiz started out. Join Steve in this exciting and entertaining discussion.
First Contact Podcast: From Call Agent to CEO

with Christian Montes

In the first episode of our podcast, we are joined by Steve Bederman, President & CEO of NobelBiz. Find out Steve’s journey from being in a band to working as an agent and getting his first job in management, by not giving up and just trying over and over.
Contact Centers Insights: Why Contact Centers Are Slow to Adopt New Solutions

with Nancy Munro

Steve was invited to chat with Nancy Munro about how the cloud contact center space is changing and how new solutions are shaping the post-COVID world. The pandemic took everybody by surprise, but only a few are taking the necessary steps to prevent a complete future failure of their business.
Other relatable resources

BizUncut: Business as it comes

S1: CX-Ray of Business World Today, with Steve Bederman

Steve takes the pulse of Customer Experience in today’s business world. He is well regarded as a renaissance and a transformative businessman globally with extensive experience in the Contact Center Industry. Through his experience, he is teaching leaders how to set realistic goals and expectations while also aiming high.

S3: Leadership & The Importance of a Growth Mindset, with Steve Bederman

Steve takes the pulse of Customer Experience in today’s business world. He is well regarded as a renaissance and a transformative businessman globally with extensive experience in the Contact Center Industry. Through his experience, he is teaching leaders how to set realistic goals and expectations while also aiming high.

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