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Steve Bederman
From call center agent to CEO: piloting a journey to sustained success
Who is Steve?
Steve Bederman is the President of NobelBiz and a true leader and influencer within the contact center space. He started as a call agent some 40 years ago, and soon enough he had his own sales team. Among other things, Steve’s an Amazon Bestselling Author of 4 corporate thrillers and he wrote and spoke for many leading contact center space publications. He guides his life by this motto: “Make a promise, keep a promise.” To learn more about Steve, visit his LinkedIn profile or write him an e-mail.
Lessons I’ve Learned (in no particular order), with Steve Bederman
About this collection of episodes:
In this live series, Steve is sharing with you something that he’s been working on for his lifetime. a glimpse into what its like behind the scenes of being a CEO. A collection of lessons learned in the pursuit of the true purpose in business and courageous leadership.
Years of experience in business, brought him today to discuss life experiences, lessons learned, tipping points, and everything it takes to become and continue to be a great entrepreneur and crush it with your business!
Episodes
31 Videos
Podcast Episodes
About this collection of podcasts:
Steve Bederman, our beloved CEO is not only a seasoned and experienced contact center professional, but also a great and passionate speaker.
This page features all the podcast he was invited on and is a great source of both practical and theoretical knowledge on how to run and manage a contact center.
Origins & Journeys:
Insights from a leader
with Fred Stacey
Episode 10 of Origins & Journeys is out with Steven Michael Bederman as he shares his origin story into the contact center industry. The episode focuses on #leadership in the open forum and shares a ton of great insights for every level of leader.
Build Your Business Around Why You Breathe Every Day
with Christa Heibel
Steve joined Christa Heibel from CH Consulting for an intimate conversation about their experiences spanning more than 20 years in the contact center industry core values, the slow tech adoption in the industry and the influence of consulting for contact center success.
Reimagining The Contact Center
with Marc Bernstein
Steve joined Marc Bernstein, from Balto for a new podcast episode entitled “Keeping People Promises“. The discussion between Marc and Steve revolves around the importance of defining your core values and promises, and following through with them.
The CX Leader Podcast: Get Comfortable Saying “Yes”
with Steve Walker
How has call center technology adapted to accommodate customer experience, and how aligned is your company’s culture to providing the best possible experience for your customers? A discussion on contact center technology and culture and customer experience.
CX Experience Podcast: Process, Not Technology
with Frank Wassenbergh
In this episode, Frank Wassenbergh speaks with Steve about the entire contact center industry processes and NOT the state of technology. Listen to this episode if you are looking for a new way to understand how you, as a contact center manager, should be sold to.
Scalable Call Center Sales Podcast: Omni Channel Success
with Jason Cutter
Steve Bederman joined Jason Cutter, host of Scalable Call Center Sales Podcast to talk about what makes a successful company, his experience in the Contact Center world, on making better decisions to resolve sales drawbacks and how to scale the inside sales.
First Contact Podcast:
A Lifetime of Lessons Learned
with Christian Montes
Christian Montes sat once again with Steve and talked about lessons from decades-long career in the contact center space, reviews on what worked and what not in the face of pandemic challenges, how to benefit from yoga at workplace and upcoming trends for Call Center Industry in 2021.
Call Center Chronicles Podcast: Tech For The People
with Juanita Coley
Hosted by Juanita Coley, a season professional of the Contact Center Industry, Steve is joining the Call Center Chronicles Podcast to talk about technology as a byproduct, women and technology in leadership roles and tech for the people.
Winning Customer Trust through Omnichannel Communication
with Shep Hyken
Steve Bederman joins the Amazing Business Radio Podcast – hosted by Shep Hyken to discuss the value of omnichannel communication in the different stages of the customer journey through utilizing omnichannel communication.
LGW Podcast: From Call Center to Contact Center
with Michael Ferree
Steve Bederman joined the LGW Live Podcast to talk about the technical evolution of call centers and the key role the SaaS plays for this particular industry. Learn about the change from call center to contact center, what role omnichannel played in this and many more interesting subjects.
Engati CX Podcast: AI-powered Contact Centers
with Engati CX
Steve Bederman joined Engati CX Podcast to talk about some of the most anticipated topics in today’s contact center space: 5G and IoT applications for contact centers, customer self-servicing, key metrics for the new remote-work model, intelligent filtering the unstructured data, and many more.
Customer Service Academy Podcast: Trust & Energy in Your Virtual Call Center
with Tony Johnson
Steve Bederman joins the Customer Service Academy Podcast to talk about the different ways in which you can build trust and energy in a virtual call center, plus a host of many more interesting and highly educational insights.
Benchmark Portal Podcast: How 2021 Looks for Contact Centers?
with Bruce Belfiore
Steve joins the Benchmark Portal Podcast – hosted by Bruce Belfiore – for a eye opening discussion about the future of the contact center industry, and how can the omnichannel method help businesses thrive in the new economic environment.
Customer Support Leaders Podcast: Use Technology to Reach People at Their Comfort Level
with Charlotte Ward
Steve sat down with Charlotte from Customer Support Leaders Podcast, where he shares his insights about how can a contact center use technology to offer a better experience and reach people at their own comfort level.
Telecom Reseller Podcast: Call Center Changes During the Crisis
with Doug Green
Recently, Steve Bederman was invited on Doug Green’s Telecom Reseller Podcast where he talked about how much he admires business and contact center leaders who took huge risks by switching their outbound systems to inbound.
CX Superheroes: The World is Built on a Consumer-Based Approach to Relations
with Christopher Brooks
Recently, Steve Bederman was invited on Telecom Reseller Podcast where he talked about how much he admires business and contact center leaders who took huge risks by switching their outbound systems to inbound.
Sage Executive Podcast: My Job Is to Always Be in Management Mode
with Fernando Corona
Steve Bederman was invited on Fernando Corona’s Sage Executive podcast where he talked about his management technique and how NobelBiz started out. Join Steve in this exciting and entertaining discussion.
First Contact Podcast: From Call Agent to CEO
with Christian Montes
In the first episode of our podcast, we are joined by Steve Bederman, President & CEO of NobelBiz. Find out Steve’s journey from being in a band to working as an agent and getting his first job in management, by not giving up and just trying over and over.
Contact Centers Insights: Why Contact Centers Are Slow to Adopt New Solutions
with Nancy Munro
Steve was invited to chat with Nancy Munro about how the cloud contact center space is changing and how new solutions are shaping the post-COVID world. The pandemic took everybody by surprise, but only a few are taking the necessary steps to prevent a complete future failure of their business.
Other relatable resources
BizUncut: Business as it comes
S1: CX-Ray of Business World Today, with Steve Bederman
Steve takes the pulse of Customer Experience in today’s business world. He is well regarded as a renaissance and a transformative businessman globally with extensive experience in the Contact Center Industry. Through his experience, he is teaching leaders how to set realistic goals and expectations while also aiming high.
S3: Leadership & The Importance of a Growth Mindset, with Steve Bederman
Steve takes the pulse of Customer Experience in today’s business world. He is well regarded as a renaissance and a transformative businessman globally with extensive experience in the Contact Center Industry. Through his experience, he is teaching leaders how to set realistic goals and expectations while also aiming high.