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Steve Bederman
From call center agent to CEO: piloting a journey to sustained success
Who is Steve?
Steve Bederman is the CEO of NobelBiz and a true leader and influencer within the contact center space. He started as a call agent some 40 years ago, and soon enough he had his own sales team. Among other things, Steve’s an Amazon Bestselling Author of 4 corporate thrillers and he wrote and spoke for many leading contact center space publications. He guides his life by this motto: “Make a promise, keep a promise.”
To learn more about Steve, visit his LinkedIn profile or write him an e-mail.
Lessons I’ve Learned (in no particular order), with Steve Bederman
About this collection of episodes:
In this live series, Steve is sharing with you something that he’s been working on for his lifetime. a glimpse into what its like behind the scenes of being a CEO. A collection of lessons learned in the pursuit of the true purpose in business and courageous leadership.
Years of experience in business, brought him today to discuss life experiences, lessons learned, tipping points, and everything it takes to become and continue to be a great entrepreneur and crush it with your business!
Episodes
20 Videos
Podcast Episodes
About this collection of podcasts:
Steve Bederman, our beloved CEO is not only a seasoned and experienced contact center professional, but also a great and passionate speaker.
This page features all the podcast he was invited on and is a great source of both practical and theoretical knowledge on how to run and manage a contact center.
Origins & Journeys: Insights from a leader, with Fred Stacey
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Origins & Journeys Podcast
Steve Bederman on the Origins and Journeys Podcast. Episode 10 of Origins & Journeys is out with Steven Michael Bederman as he shares his origin story into the contact center industry.
Listen and read more Build Your Business Around Why You Breathe Every Day, with Christa Heibel
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CH Consulting Podcast
Steve joined Christa Heibel from CH Consulting for an intimate conversation about their experiences spanning more than 20 years in the contact center industry core values, the slow tech adoption in the industry and the influence of consulting for contact center success.
Listen and read more Reimagining The Contact Center: Keeping People Promises
with Marc Bernstein
Reimagining The Contact Center
Steve joined Marc Bernstein, from Balto for a new podcast episode entitled “Keeping People Promises“. The discussion between Marc and Steve revolves around the importance of defining your core values and promises, and following through with them.
Listen and read more The CX Leader Podcast: Get Comfortable Saying “Yes”
with Steve Walker
The CX Leader Podcast
How has call center technology adapted to accommodate customer experience, and how aligned is your company’s culture to providing the best possible experience for your customers? A discussion on contact center technology and culture and customer experience.
Listen and read more CX Experience Podcast: Process, Not Technology
with Frank Wassenbergh
CX Experience Podcast
In this episode, Frank Wassenbergh speaks with Steve about the contact center industry processes as a whole and NOT the state of technology. Listen to this episode if you are looking for a new way to understand how you as a contact center manager should be sold to.
Listen and read more Scalable Call Center Sales Podcast: Omni Channel Success
with Jason Cutter
Scalable Call Center Sales Podcast
Steve Bederman joined Jason Cutter, host of Scalable Call Center Sales Podcast to talk about what makes a successful company, his experience in the Contact Center world, on making better decisions to resolve sales drawbacks and how to scale the inside sales.
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