Customer Service Industry
Design Memorable Omnichannel Inbound Interactions
NobelBiz OMNI+ can be set up to host a premium customer service platform that will simplify the agent’s workflow while creating seamless memorable interactions for the customer.
Leverage a wide selection of tools and features to streamline your customer service operations, from omnichannel routing capabilities to built-in CTI, IVR, TTS, or ASR.
Every agent can be given a set of specific skills and have interactions attributed to them accordingly based on their proficiency (channels, payment or tech support, languages, etc.)
Smart Call Queue Management
Join the Omnichannel Revolution
NobelBiz OMNI+ is the only software you will ever need to run virtually any type of contact center activity. Following all the omnichannel principles, this cloud contact center platform is built to accommodate and easily manage almost any communication channel.
Every day, our network accommodates
crystal-clear voice minutes
Unlock Self-Service Convenience
Many customer service requests can quickly and successfully be transferred to a self-service system, reducing friction, saving agents time to prioritize more complex requests, and improving the overall customer experience.
From simple tasks such as checking the balance of an account or more complex requests such as booking a flight, NobelBiz OMNI+ offers a complete set of tools to make self-service as seamless as possible.
Interactive Voice Response (IVR)
Text to Speech (TTS)
Automatic Speech Recognition (ASR)
Power Up Your Supervisors
Supervisors get their own Dashboards that they can customize according to their needs. With NobelBiz OMNI+, supervisors have a wide range of options to observe and offer real-time support to their teams.
They get complete access to every live omnichannel interaction from voice to text and have the chance to barge in, whisper, take over the conversation, and so on.
Dynamic Agent Scripting Tool
Our highly dynamic scripting engine allows customer service reps to quickly collect information using dialogue boxes, start and stop recording, multiple triggers, and so on.
NobelBiz OMNI+ also will enable agents to copulate numerous data points from multiple sources via APIs, lookup tables, or using various custom fields
Powerful Open APIs
The built-in flexibility of NobelBiz OMNI+ partly comes from the impressive integrations it can support.
Our product is designed to seamlessly interconnect with a series of third-party applications, from CRM software and cloud computing solutions to database management, payment processing apps, live agent assistance tools, workforce management systems, QA tools, and so on…
NobelBiz OMNI+ sports more than 80 pre-defined reports, offering the possibility to define new ones specific to your customer support operation.
Also, because we use single-tenant AWS setups, you get direct, raw, unaltered data for unparalleled on-point reporting.