Nobelbiz Webinars

How to Increase Sales Performance in Outbound Contact Centers

Using AI-powered data analytics to match the right leads to the right agents to increase sales

In this episode, we’ll discuss our favorite industry topic: outbound performance. If your core business is anything related to telemarketing, call marketing, lead gen, debt collection, etc., then outbound sales are the lifeblood of your company. So you can’t miss this one!

We’ll first look at the current state of outbound sales to understand where the industry is standing, the sales process in most outbound contact centers, the main struggles, and the biggest opportunities.

We’ll then discuss ways to optimize the sales processes and strategies to overcome performance issues. Our focus will be on two key factors:

  • Contact Centers data
  • Contact Center technology

To make the most of the conversation, we have invited two industry experts to share practical knowledge, in-depth insights, and valuable tips from their experience in the contact center technology space.

Welcome, Kevin Daly from Value-Ad and Mike McGuire!

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Topics covered:

🗸 The current state of the outbound sales ecosystem (processes, strategies, tools, and resources)

🗸 The importance of data in outbound contact centers

🗸 Crucial data points for contact centers and how to leverage them

🗸 Effective vs. Ineffective outbound sales processes

🗸 Strategies and tools to optimize outbound sales

🗸 The impact of using AI-powered data analytics on sales and overall business performance

Join a lively conversation with:

Kevin Daly
CEO & Founder,
Value-Ad
Kevin is the founder of Value Ad and the creator of Bestpair – a data service that aims to improve conversion rates. He has combined his experience in data modeling and sales management to build a data service that gets results from the right combination of client, product, and agent, focusing specifically on the strike rates of agents across 15+ countries.
Michael McGuire
Senior Contact Center Software Consultant,
NobelBiz
With over 20 years of experience running contact centers, Michael is a highly skilled call center expert, passionate about technology, data analysis, staff management, and building and leading teams to meet and exceed service level demands. Mike spearheaded the opening of 5 new call centers internationally and supervised 10 call centers as a Center/Regional Manager.

Meet our NobelBiz Webinar Series Host

With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.

Christian Montes

Executive VP Client Operations at NobelBiz

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