In this episode, we’ll discuss our favorite industry topic: outbound performance. If your core business is anything related to telemarketing, call marketing, lead gen, debt collection, etc., then outbound sales are the lifeblood of your company. So you can’t miss this one!
We’ll first look at the current state of outbound sales to understand where the industry is standing, the sales process in most outbound contact centers, the main struggles, and the biggest opportunities.
We’ll then discuss ways to optimize the sales processes and strategies to overcome performance issues. Our focus will be on two key factors:
- Contact Centers data
- Contact Center technology
To make the most of the conversation, we have invited two industry experts to share practical knowledge, in-depth insights, and valuable tips from their experience in the contact center technology space.
Welcome, Kevin Daly and Mike McGuire!
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🗸 The current state of the outbound sales ecosystem (processes, strategies, tools, and resources)
🗸 The importance of data in outbound contact centers
🗸 Crucial data points for contact centers and how to leverage them
🗸 Effective vs. Ineffective outbound sales processes
🗸 Strategies and tools to optimize outbound sales
🗸 The impact of using AI-powered data analytics on sales and overall business performance
Join a lively conversation with:
Meet our NobelBiz Webinar Series Host
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.
Executive VP Client Operations at NobelBiz