OMNICHANNEL CUSTOMER ENGAGEMENT

Live Webchat

NobelBiz OMNI+ fully integrates Live Webchat within its omnichannel ecosystem, creating a direct communication line between agents and website visitors.

Live Webchat unlocks real-time conversations between the agent and your website visitors.

The Live Webchat feature is invaluable for businesses using their online presence to generate sales or leads. Send files, share links and videos, and get the option to immediately transfer the interaction to other communication channels, such as voice (Web Callback).

Customize Your Client's Webchat Experience

The advanced Live Webchat tool from NobelBiz OMNI+ can be set up to trigger a pop-up dialogue box in certain customizable conditions. The chat theme can be personalized based on multiple other variables, such as the source via which the visitor landed on your site, the language they’re using, and so on.

I would absolutely recommend NobelBiz OMNI+ because of how easy it is to install, how quickly it is to learn, and how good the reporting is straight out of the box.
Brad Dashnaw, CEO – Shift Marketing

Other NobelBiz OMNI+ Omnichannel Customer Engagement features

Email Management Software
Get access to complete email management within the agent dashboard with smart integration and intelligent email routing.
call-back
Web Callback
The Web Callback allows the clients to submit their telephone numbers on your website so they can be called back later.
conversational_sms
Conversational SMS
Outbound & Conversational SMS (or 2-Way SMS) is a feature that allows contact centers to engage in SMS interactions without the limitations of the old 1-Way systems.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

"(Required)" indicates required fields

Hidden

Expert Form Tip: Sign Up with Google ReCAPTCHA

To use the CAPTCHA field on this form to protect your website from spam and bot abuse you will need to sign up with Google ReCAPTCHA. For more information on this, check out the Docs.

Important: Delete this tip before you publish the form.

Name(Required)
This field is for validation purposes and should be left unchanged.

Warmth
Beyond Winter

NobelBiz Charity Initiative

We're adopting a family for one year. Let's make an impact together.

Free 30-day Proof of Concept

Unlock Your FREE Month of licensing and take your contact center to the next level.

Fill in this form and save big on your tech stack with NobelBiz OMNI+ cloud contact center software!

"*" indicates required fields

Hidden

Expert Form Tip: Sign Up with Google ReCAPTCHA

To use the CAPTCHA field on this form to protect your website from spam and bot abuse you will need to sign up with Google ReCAPTCHA. For more information on this, check out the Docs.

Important: Delete this tip before you publish the form.

Name*
This field is for validation purposes and should be left unchanged.

Warmth Beyond Winter

We're adopting a family for one year.
Let's make an impact together.

NEW WEBINAR ON-DEMAND:

From Leads to Profits: Mastering Outbound Lead Generation and Sales

New Live Webinar

Mastering Call Center Compliance

NEW ON-DEMAND FIRESIDE CHAT!

2023 Contact Center Industry Recap & Future Projections