LocalTouch® Gets You More Connections
Local Caller ID Management Solution with Auto-Number Rotation
When less attempts are needed to make voice connections, the consumer’s experience improves, agent productivity increases, as do all your KPIs.
Based on the feedback received from our clients that opted for the LocalTouch solution, the numbers are impressive, to say the least.
On average, we saw a substantial increase for two of the most important KPIs in the business: up to 30% increase in Contact Rate and a staggering increase of up to 400% in Callback Rate.
✅ Simplified campaign management
✅ Fully TCPA compliant
✅ Dedicated numbers and buckets
✅ Automatic geo-number assignment
✅ Local number routing
✅ Auto-bucket rotation
The calling destination analysis determines the geographically closest number to be displayed as caller ID on the receiving device. This greatly simplifies the outbound campaign management.
Callback made to a LocalTouch number will automatically route according to the customer’s requirements and TCPA compliant rules.
NobelBiz LocalTouch features dedicated “buckets” of local numbers representing most of the calling destinations. If you want to place a call in an area where you don’t own local numbers, the system will automatically use the closest Caller IDs from your buckets.
LocalTouch is in the “Truth in Caller ID Act” as the compliant way to present local Caller ID numbers.
Unlock your contact center potential
NobelBiz helps contact centers optimize their business for greater contact rates and higher profitability. We provide world-class voice carrier services over a custom-built network designed specifically for the demands of a contact center.
We integrate voice with a cloud contact center to impact inbound and outbound productivity and compliance solutions with advanced reporting features included. We provide business intelligence through a proprietary platform that helps make informed decisions.
The NobelBiz OMNI+ cloud call center solution is our software product designed to complement our carrier solution, taking it to new heights of performance.
NobelBiz OMNI+ has an unique blend of capabilities: from Omnichannel, Impressive API integrations and fast implementation, to simple cross-channel campaign setup and remote work. NobelBiz OMNI+ is a true customizable powerhouse of productivity that can be deployed in less than 74 hours.
Voice Carrier Network
Every day, our network accommodates
crystal-clear voice minutes
NobelBiz LocalTouch® FAQ
The compliant way to present local Caller ID numbers
The call center community is the main beneficiary of the Local phone Caller ID system because it can solve one of the most persistent problems for cross-region outbound campaigns: low contact rates and critical call-back rates.
But for a contact center, the benefits of using a Local Caller ID solution such as NobelBiz LocalTouch goes beyond improving the outbound contact and call-back rates:
» More connections with fewer attempts
» Increased agent productivity and morale
» Clients get fewer calls because they are answering the phone or calling back.
» Improved customer satisfaction