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Nobelbiz Webinars – Live roundtable
Decoding the CCaaS Migration Dilemma: A Roadmap to Success
Understand CCaaS Migration and Overcome the Common Pitfalls
In this insightful webinar, you’ll uncover the profound significance of CCaaS (Contact Center as a Service) in modern business operations. We’ll emphasize the necessity of migration and the hidden costs of clinging to outdated technology.
Real-world examples will showcase the transformative power of successful migrations, while an exploration of common challenges, from hidden costs to technical obstacles and organizational resistance, will provide valuable insights. Time permitting, we’ll share essential best practices for a seamless transition.
Join us as we demystify CCaaS migration and unlock your contact center’s potential!
You will learn:
✔ The significance of CCaaS in modern business operations.
✔ Why sticking with outdated technology is costlier than migration.
✔ Real-world success stories of organizations that migrated.
✔ The common challenges faced during CCaaS migration.
✔ Best practices for a successful migration journey.
Watch Now, On-Demand!
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Speakers:
Carl Stuerke
Contact Center Software Consultant,
NobelBiz
Carl is a business operations leader with 12+ years of customer support experience in the tech industry and a passion for leadership and scaling/developing teams.
In this episode, Carl will host and moderate the discussion and the Q&A session at the end.
Michael McGuire
Contact Center Software Consultant,
NobelBiz
NobelBiz
With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.
Brad Butler
Contact Center Software Consultant,
NobelBiz
With more than 10 years of experience in the contact center space, Brad has worked in operations, business development/intelligence, and within the C-suite of executives that make decisions regarding workflows, platforms, and technology.
