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OUTBOUND VOICE INTERACTIONS
Predictive Dialer
The NobelBiz OMNI+ Predictive Dialer will automatically place outbound calls and transfer them to the agents when answered, enhancing agent experience, talk time, and increasing predictability.
The Predictive Dialer is a sure, effective path toward efficiency and unprecedented results.
If large efficient outbound campaigns are what you’re trying to improve, look no further than the NobelBiz OMNI+ built-in Predictive Dialer.
Built-in Outbound Convenience
The NobelBiz OMNI+ Predictive Dialer learns, paces, and adapts itself to specific campaign needs based on historical data and relevant business insights. The system dials automatically and filters out unproductive numbers. Its main goal is to send the agent the maximum quality talk time.
The dialer filters out busy and disconnected lines, wrong numbers, answering machines, etc.
When we found NobelBiz OMNI+, we were very impressed with its flexibility, the fact that it is really easy to learn, and because we were able to deploy it probably faster than any software that I have ever seen.
Brad Dashnaw, CEO – Shift Marketing
Our Predictive Dialer Shines In B2C Campaigns
Our predictive dialer is highly customizable to fit any business objectives. While automatically improving calling performance with every piece of data available, our predictive dialer exceeds expectations. Its capabilities make it an asset to any large-scale outbound campaign, such as the ones in the B2C niche.
With built-in pacing and compliance tools, the time-zone-conscious NobelBiz OMNI+ Predictive Dialer is essential to any B2C outbound campaign.
Other NobelBiz OMNI+ Outbound Voice Features & Capabilities
Preview Dialing
Preview Dialing allows the agent to decide whether or not to make the call after reviewing the displayed information about the prospect.
Automatic Preview Dialing
Save precious time by having client information displayed to the agent while the system dials the contact number of the prospect.
Progressive Dialing
The Progressive Dialer’s algorithm looks at how many agents you have and starts dialing based on this first piece of information.
Discover a new, hassle-free way of setting up your contact center for peak performance!
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