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How RND (Reassigned Numbers Database) Helps Contact Centers Avoid Compliance Risks
– a dialogue with Beth Sprague, RND Director –
Launched in November 2021, the Reassigned Numbers Database is the Federal Communications Commission’s (FCC) database of all disconnected telephone numbers. Its mission is to prevent a consumer from getting unwanted calls or texts intended for someone who previously held their phone number.
So, a caller can use RND to determine whether a telephone number may have been reassigned – this way, they can avoid calling or texting consumers who do not want to receive those calls or texts.
Also, callers that use the database can reduce their potential Telephone Consumer Protection Act (TCPA) liability by avoiding calling consumers who have not consented to the call/text.
This makes the RND an important tool for call centers on their path to compliance. But how can companies make the most of this database? Let’s find out!
Join an unparalleled conversation with our guest, Beth Sprague, Director of Reassigned Number Database (RND) Administration for SomosGov! You’ll learn everything there is to know about the Reassigned Numbers Database (RND) and how contact centers, call centers, debt collectors, and any other outbound calling company can use it to reduce compliance risks, avoid TCPA liability and increase business performance.
Some of the topics covered:
✔ What is the Reassigned Numbers Database?
✔ How RND can help call centers avoid TCPA lawsuits
✔ Benefits of using RND for contact centers – compliance protection, increased brand trust, saving time & money, increased performance
✔ The process of using RND for callers
✔ What does a “safe harbor” from potential TCPA liability for a call center using RND mean?
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Join a lively conversation with:
Beth Sprague
Director, RND Administration,
SomosGov
SomosGov
In her current role, Beth is responsible for ensuring service providers can report their disconnected telephone numbers in accordance with the FCC mandate, as well as managing the continued operation and evolution of the database, all while protecting consumers from receiving unwanted texts and calls.
Prior to SomosGov, Beth worked for NANPA where she was instrumental in improving numbering best practices to extend the life of the NANP to benefit the telecommunications industry and ensuring the supply of telephone numbers in North America.
Bradley Butler
Contact Center Software Consultant,
NobelBiz
NobelBiz
With more than 10 years of experience in the contact center space, Brad has worked in operations, business development/intelligence, and within the C-suite of executives that make decisions regarding workflows, platforms, and technology.
After years of working in sales, Brad began to inquire about the technology used by businesses and how it made work more accessible and efficient. He quickly learned the value of identifying and displaying data and information so that C-level administrators can make educated decisions that quickly guide a contact center toward its goals.
