Implementing new technology within a running contact center can be a hassle… Join us for a unique discussion about the struggles and the joys of implementing a new contact center infrastructure.
We will talk about:
🗸 The role of Project Management in the technology implementation project
🗸 The roadmap for implementing new technology within a contact center
🗸 The main challenges of the implementation stage
🗸 Addressing the fears of contact center owners and managers
🗸 Implementing telecom projects vs. implementing cloud contact center software solutions
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Join a lively conversation with:
As the VP of NobelBiz, Collen is responsible for designing and executing the operations department processes and procedures, creating and analyzing reporting that monitors customer performance, profitability, growth, management of customer provisioning, and solution deployment.