Nobelbiz Webinars

The Key Steps of Implementing New Contact Center Technology

Implementing new technology within a running contact center can be a hassle… Join us for a unique discussion about the struggles and the joys of implementing a new contact center infrastructure.

We will talk about:

🗸 The role of Project Management in the technology implementation project

🗸 The roadmap for implementing new technology within a contact center

🗸 The main challenges of the implementation stage

🗸 Addressing the fears of contact center owners and managers

🗸 Implementing telecom projects vs. implementing cloud contact center software solutions

Get the Webinar Recording!

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Join a lively conversation with:

Colleen Guffey
Vice President & Chief Compliance Officer @NobelBiz

As the VP of NobelBiz, Collen is responsible for designing and executing the operations department processes and procedures, creating and analyzing reporting that monitors customer performance, profitability, growth, management of customer provisioning, and solution deployment.

Christian Montes
Executive VP of Client Operations,
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world. Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.

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