Reporting & Analytics

Call Center Analytics

NobelBiz OMNI+ features advanced Call Center Analytics capabilities that allow users to easily measure, track and report a wide range of KPIs & SLAs.

Put your customer interaction data to good use.

Improving the customer experience takes time and effort. However, first and foremost, contact centers must use their customer interaction data well. The NobeBiz OMNI+ Call Center Analytics capabilities help you collect and organize data in real-time, making it easy to create an authentic data-driven CX approach.

Easy Management of Campaign Metrics and Client-Data

Call Center Analytics helps our clients collect, track, measure, and report on various contact center metrics for inbound and outbound campaigns. However, NobelBiz OMNI+ empowers your agents to collect human-element data via highly intuitive SLAs, sending critical data directly to your CRM in real-time. Agents can input and output client data and quickly issue special reports analyzing direct answers to specific questions.

We use the on-demand reports built into the OMNI+ system to be able to pay our employees who work all over the county accurately and appropriately for the number of hours they’ve logged in and worked.
Brad Dashnaw, CEO – Shift Marketing

Other NobelBiz OMNI+ Reporting & Analytics features

Customer Interaction Analytics
Running complex campaigns across multiple channels (email, voice, SMS, Facebook, WhatsApp, Telegram, etc.) requires a reliable source of accurate data.
Reporting Engine
Get out-of-the-box access to 77 different reports (and the possibility to create new ones easily) that would fit the needs of most – if not all – reporting requirements of any contact center.
Quality Management
Agent and interaction monitoring can render impressive amounts of information that can help you keep a close eye on the quality of the services you and your team provide.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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