Reporting & Analytics
Call Center Analytics
NobelBiz OMNI+ features advanced Call Center Analytics capabilities that allow users to easily measure, track and report a wide range of KPIs & SLAs.

NobelBiz OMNI+ features advanced Call Center Analytics capabilities that allow users to easily measure, track and report a wide range of KPIs & SLAs.
Improving the customer experience takes time and effort. However, first and foremost, contact centers must use their customer interaction data well. The NobeBiz OMNI+ Call Center Analytics capabilities help you collect and organize data in real-time, making it easy to create an authentic data-driven CX approach.
Call Center Analytics helps our clients collect, track, measure, and report on various contact center metrics for inbound and outbound campaigns. However, NobelBiz OMNI+ empowers your agents to collect human-element data via highly intuitive SLAs, sending critical data directly to your CRM in real-time. Agents can input and output client data and quickly issue special reports analyzing direct answers to specific questions.
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