Unified Agent Desktop

Virtual Environment for Agents

NobelBiz OMNI+ creates individual virtual environments for all registered agents, providing unprecedented workforce flexibility with minimal hardware requirements.

Remote agents can work in sync from anywhere in the world.

NobelBiz OMNI+ can connect manage and track remote agents from all over the world. This is the power of the Virtual Environment for Agents feature.

Don't get tied to a single location

The virtual environment for agents allows individual contact center employees (not just agents) to connect and work from literally anywhere, provided there is access to an internet connection. Staff can connect to and fully use the platform without being tied to a single location.

NobelBiz OMNI+ is suitable for the following:

  • On-Premise Contact Centers
  • Multiple On-Premise Contact Centers
  • Partially remote Contact Centers
  • Fully remote Contact Centers
NobelBiz allows us and our clients to drive business not only the way it is conducted today, but with a vision for where we are going to be for the next 5 years in the future.
Eric Sims, CEO & Founder Leading Edge Communication

Other OMNI+ Unified Agent Desktop features

Media Blending
NobelBIz OMNI+ brings together all the latest interaction channels, organizing everything into one simple-to-use Agent Desktop.
Contact Center Call Recording Software
Train, improve agent-client interactions, gain invaluable client information, and more. Everything with the help of the advanced cloud recording capabilities of NoblBiz OMNI+.
Customer History
Client interactions are carefully tracked, stored, and integrated with your CRM. The system writes and pulls data in real-time for improved efficiency and overall better results.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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How to Make Self-Service Work for Your Contact Center | Going Live: 23 March 2023