A NOBELBIZ WEBINAR
For the 1st webinar in 2022, we wanted to create something special. Because January is probably the best time to plan for the year ahead, we thought to share with our audience the most important trends that will shape the contact center space this year. And because this will be a somewhat different webinar episode, we wanted to add yet another surprise to the mix and make a pivotal change to the format of the webinar.
So this time, our beloved host and one of the most prominent experts on contact center technology, Christian Montes, will be sitting on the guest chair.
The discussion will be led by Mike McGuire and will revolve around what will make a contact center shine in 2022 and beyond.
You will learn about:
1. The importance of the contact center community
2. Defining success for a contact center business
3. How is 2022 special?
4. Turnover & Work From Home
5. Trends that might influence the contact center space in 2022