Profitable Trends for Contact Centers in 2022

Talking About Success Through The Lens of Trends, Community & Technology

For the 1st webinar in 2022, we wanted to create something special. Because January is probably the best time to plan for the year ahead, we thought to share with our audience the most important trends that will shape the contact center space this year. And because this will be a somewhat different webinar episode, we wanted to add yet another surprise to the mix and make a pivotal change to the format of the webinar.

So this time, our beloved host and one of the most prominent experts on contact center technology, Christian Montes, will be sitting on the guest chair.

The discussion will be led by Mike McGuire and will revolve around what will make a contact center shine in 2022 and beyond.

You will learn about:

1. The importance of the contact center community

2. Defining success for a contact center business

3. How is 2022 special?

4. Turnover & Work From Home

5. Trends that might influence the contact center space in 2022

Join a lively conversation with:

Michael McGuire
Senior Contact Center Software Consultant @ NobelBiz
With over 20 years of experience running contact centers, Mike executes business strategies and effectively communicates across all levels of management. Also, Mike is highly skilled in analysis, staff management, and building and leading teams to meet and exceed service level demands. Mike spearheaded the opening of 5 new call centers internationally and supervised 10 call centers as a Center/Regional Manager. He also assisted hundreds of clients in expanding their business from 1-2 representatives to over 1,000.
Christian Montes
Executive VP Client Operations @NobelBiz
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world. Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.

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