Nobelbiz Webinars

How to Empower Agents to Deliver Excellent Customer Support?

With the spreading of the pandemic, many Contact Centers have gone remote. While agents are working from home and technology is skyrocketing, we couldn’t help but wonder: is this truly the death of the traditional call center, as some have speculated?

In a more in-depth analysis, we decided to start a conversation on what actually is the structure of a call center nowadays, and how tools can actually empower the agent, instead of replacing the agent.

Christian Montes talks to one of our own, George Seroukas, COO of NobelBiz. They tackle the notion of the death of the traditional call center, the impact of technology on agent-customer interaction, and how to really listen to your customers so that you can give your agents the right tools to do an excellent job.

So what is the forgotten value of a contact center agent?

We will talk about:

🗸 What the death of the traditional call center means?

🗸 How to better understand your customer’s needs?

🗸 The 5 efficient ways to empower agents

🗸 The forgotten value of a contact center agent

Get the Webinar Recording!

"*" indicates required fields


Expert Form Tip: Sign Up with Google ReCAPTCHA

To use the CAPTCHA field on this form to protect your website from spam and bot abuse you will need to sign up with Google ReCAPTCHA. For more information on this, check out the Docs.

Important: Delete this tip before you publish the form.

This field is for validation purposes and should be left unchanged.

Join a lively conversation with:

george seroukas
George Seroukas
Former Chief Operating Officer,

George is an executive with over 20 years of corporate management experience in the telecom industry. He has hands-on experience in business development, partnership, and client management in roles as Founder & Chief Operating Officer, General Manager, Country Manager, EVP North America, VP Operations and Professional Services Director.

Christian Montes
Executive VP of Client Operations,
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world. Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.

Managing Contact Center Burnout


Managing Contact Center Burnout | with Jacquelyn Levin, Python Insurance