Nobelbiz Compliance & Security Overview

SHIELD: The Carrier-Level Outbound Auto Attendant from NobelBiz

Effortlessly navigate the intricacies of outbound compliance with SHIELD, NobelBiz’s state-of-the-art Carrier-Level Outbound Auto Attendant—a distinctive component of the NobelBiz Voice Carrier Network, provided free for all clients. This unparalleled solution ensures compliance at the carrier level, a robust advantage few CCaaS providers can match.

Address TCPA compliance intricacies, effortlessly filter calls, and strategically schedule campaigns, all in an environment where you can visually enhance your platform with Custom White-Label Branding. NobelBiz SHIELD sets itself apart by providing a comprehensive solution that integrates seamlessly into your contact center operations.

NobelBiz Web-Based Administrator for SMRT

Embark on a seamless journey of call origination management with the NobelBiz Web-Based Administrator designed explicitly for SMRT. This user-friendly interface empowers secure management from any location, offering a suite of key features that ensure efficiency and control.

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Drag-and-Drop Call Route Designer

Optimize your call routing strategies effortlessly with the intuitive Drag-and-Drop Call Route Designer. Create, manage, and modify call pathways seamlessly by simply dragging and dropping elements. Visualize and implement intricate call pathways with ease, streamlining your entire call routing process.

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Set-Up and Manage Trunk Groups

With the Set-Up and Manage Trunk Groups feature, configure routing trunk groups with ease. Once security is established to the NobelBiz network, efficiently set up and manage trunk groups to ensure smooth call distribution and routing across various operational setups.

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Order and Manage Phone Numbers

Swiftly purchase, manage, and retire DID and Toll-Free numbers online with the Order and Manage Phone Numbers feature. Access toll-free and local numbers on demand to launch inbound programs, optimizing your number provisioning process for enhanced efficiency.

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Manage User Master and Sub Accounts

Efficiently manage billing for different customers or business units with the Manage User Master and Sub Accounts feature. Create unique logins per sub-account, each with role-specific permissions. Streamline your user management process for a more organized and controlled telecom administration.

Stats and KPIs

up to 0 x
increase in the Callback Rate
0 % of calls
will be rejected if a number is labeled
up to 0 X
boost to your Contact Rate
up to 0 %
increase in the pickup rate using local numbers

Change the Call Flow based on APIs originated from your Network

Adapt your call flow dynamically by leveraging the flexibility of NobelBiz SMRT. Our system allows users to integrate external HTTP/HTTPS calls through both POST and GET methods. This powerful capability enables customers to influence ongoing SMRT Projects directly from their network, providing a seamless and customizable experience.

Take control of your call processes and enhance operational efficiency by using this innovative feature, ensuring that your call center operations align seamlessly with your specific business needs.

SHIELD Protects You from Regulations

NobelBiz SHIELD stands out as a unique solution by delivering unparalleled regulatory control at the carrier level. Ensuring adherence to evolving regulations, SHIELD boosts agent productivity by preventing calls to restricted numbers or during inappropriate hours. With its carrier-level capabilities, SHIELD empowers you to:

Apply Call Frequency Filters

Efficiently manage call frequency with SHIELD's dynamic filters, ensuring compliance with regulations and optimizing outreach strategies for enhanced customer engagement.

Block Mobile Numbers

SHIELD empowers you to proactively block unwanted mobile numbers, streamlining your outreach efforts and maintaining compliance with communication regulations.

Utilize Time-Zone Filters

Enhance precision in communication timing with SHIELD's time-zone filters, ensuring your outreach aligns with customer preferences while adhering to regulatory compliance.

Implement Auto-Number Rotation

Optimize call strategies with SHIELD's Auto-Number Rotation, automating number variations for increased contact rates while maintaining compliance with regulations.

Configure Compliance Rules

Tailor compliance rules to your specific needs with SHIELD, ensuring your outbound communication aligns with the latest regulations while providing flexibility for effective customer outreach.

NobelBiz SHIELD
A Component of the NobelBiz Voice Carrier Network

Elevate your outbound call operations with NobelBiz SHIELD, an integral part of the NobelBiz Voice Carrier Network.
Harnessing the power of a carrier-grade network, NobelBiz ensures top-tier outbound call quality.

With nearly two decades of industry expertise, this sophisticated solution not only prioritizes compliance and agent productivity but also guarantees immediate accessibility for every business within the NobelBiz Voice Carrier Network. NobelBiz provides a comprehensive solution with:

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Preview Dialing
As the exclusive provider of telecom services to enterprise contact centers, NobelBiz SHIELD is tailored to support advanced outbound predictive dialing applications. Our advanced technology ensures high call volumes are efficiently managed, offering load-balancing and complex routing for seamless operations.
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High-Quality Voice
Experience superior call quality with NobelBiz SHIELD. Our platform utilizes advanced monitoring across the IP call-path and call-quality metrics to manage call delivery effectively. Active analysis ensures high call completion rates, providing operational visibility, routing depth, and redundant call-paths for real-time issue resolution.
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Optimized Number Provisioning

Take control of your numbers with NobelBiz SMRT. Purchase, manage, and retire DID and Toll-Free numbers online. Access toll-free and local numbers on demand, enabling you to launch inbound programs swiftly. Assign RespOrg and porting numbers to improve efficiency, ensuring a seamless and optimized number provisioning process.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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