Given its high degree of customizability, the NobelBiz OMNI+ dashboard can centralize, organize and operate with virtually any channel, from regular voice calls, emails, and SMS to WhatsApp or Telegram messages. Everything is integrated within the Agent Interface so every single channel can be managed from one single place.
SALES & TELEMARKETING industry
A CCaaS Pack Designed to Revolutionize Sales & Telemarketing Operations
NobelBiz OMNI+ is that one piece of software designed to improve all the metrics of your sales, SDRs, or telemarketing team by saving time, leveraging full omnichannel capabilities, and making automation the new industry standard.
Live Chat & Web Callback
The Live Webchat feature became a standard in B2B and B2C by streamlining the communication between website visitors and sales agents.
- Send files, and share links and videos in real time.
- Automatically route interactions to the sales representatives using the client’s preferred communication channel.
- Clients can be encouraged to leave their contact information and be called or texted at a preferred hour.
- Efficiency can be gained by using customizable templates.
Social Media Pack
From a sales and marketing perspective, social media is the holy grail of outreach interactions. NobelBiz OMNI+ opens the doors to endless possibilities and billions of users across the globe.
Imagine running Facebook ads to generate Facebook Messenger interactions, leveraging WhatsApp DMs, or reaching your next customers using the Twitter hashtag system. The sky is the limit.
Dynamic Agent Scripting
The Dynamic Agent Scripting tool is much more than a simple digital script tool for agents. Its dynamic nature allows managers to set up the script using if/then statements to automatically pull/input data from/into a CRM.
The script can be set up to accommodate any type of agent scenario: whether it entails simple, flat verbiage or intricate conditional scenarios. You are looking at a one-time setup session rendering ongoing ease of use on the agent side and unfolding the right things to say and do depending on the conversation flow.
The use cases for sales and telemarketing campaigns are endless. From making sure your calls remain compliant to onboarding and training new agents, the Interactive Dynamic Scripting tool is a great tool to stay competitive and effective in the call center market.
Outbound Compliance Filters
Built-In Set of Productivity Tools
Full Client History
Onboarding, Coaching, and Training New Sales Reps
NobelBiz OMNNI+ makes it easy to onboard, coach, and train new sales reps. Supervisors get access to a complete set of tools such as real-time monitoring, live KPIs updates, the whisper feature, direct chat, and so on.
In practice, these features can be game-changing for a sales department. Imagine how much more effective a team can be if a seasoned salesperson can assist them live on the call, giving essential advice on closing the deal.
Advanced Outbound Dialing Modes
Automatic Preview Dialing
Voice Carrier Services Tailored for Contact Centers
NobelBiz offers a unique combination of inbound and outbound calling technologies that work together seamlessly to create better business opportunities for contact centers worldwide, with best-in-class 24x7x365 support and remote web-based administrator.
With the NobelBiz telephony solution, your agents can make more calls and increase the number of productive contacts per hour. In addition, by using intelligent routing solutions and supporting technologies, managers can better allocate resources that impact their Key Performance Indicators, increasing contacts and reducing costs.
Local Caller ID and Number Rotation
Simply put, as a call center, you will conduct outbound campaigns using numbers from the specific geographical area you are calling. Advanced solutions such as the LocalTouch from NobeBiz allow call centers to operate with multiple “buckets” of numbers in various geographical regions. In other words, this will connect your agents with customers using local numbers.
And this is game-changing, to say the least: Our clients saw an increase of up to 30% in Contact Rates and a staggering increase of up to 400% in the Callback Rate.