26 June 26, 2020

Truth-Telling in the Age of Robocalls: Rebekah Johnson

2020-06-26T05:15:21-06:00

This is First Contact: Stories of the Call Center. In episode 6, we talk with Rebekah Johnson about robocalls and the work she's doing on STIR/SHAKEN and toeing the line between the regulatory bodies, the consumers and the many contact center companies!

Truth-Telling in the Age of Robocalls: Rebekah Johnson2020-06-26T05:15:21-06:00
13 May 13, 2020

IVR Adoption Driving Force in Contact Center Market Growth

2020-06-26T04:45:22-06:00

In a time where many call centers are shutting down, some call centers are showing incredible growth because of major changes in consumer behavior! We put together research that proves once and for all how the contact center market will move forward after COVID-19.

IVR Adoption Driving Force in Contact Center Market Growth2020-06-26T04:45:22-06:00
5 May 5, 2020

How Remote Work Redefines Water Cooler Talks and Employee Engagement

2020-05-19T03:32:11-06:00

Business continuity strategies during COVID 19 take into account how rapidly industries are changing in terms of IT and WFH solutions. More expert insights and frank talk based on actual customer experiences from international agencies inside!

How Remote Work Redefines Water Cooler Talks and Employee Engagement2020-05-19T03:32:11-06:00
30 June 30, 2020

How Does WFH Affect a Contact Center Supervisor’s Responsibilities?

2020-06-30T06:20:23-06:00

Business continuity strategies during COVID 19 take into account how rapidly industries are changing in terms of IT and WFH solutions. More expert insights and frank talk based on actual customer experiences from international agencies inside!

How Does WFH Affect a Contact Center Supervisor’s Responsibilities?2020-06-30T06:20:23-06:00
26 June 26, 2020

How Caller Name Delivery Works + Requirements

2020-06-26T04:51:15-06:00

An overview of how the caller name delivery system functions, what the requirements are for caller name presentation, and some known issues with the system. If you have any other questions, do not hesitate to contact us in the comments of this article.

How Caller Name Delivery Works + Requirements2020-06-26T04:51:15-06:00
26 June 26, 2020

VIDEO: How to Stop Essential Calls from Being Labeled Fraud or Scam

2020-06-26T01:14:20-06:00

This is First Contact: Stories of the Call Center. In episode 6, we talk with Rebekah Johnson about robocalls and the work she's doing on STIR/SHAKEN and toeing the line between the regulatory bodies, the consumers and the many contact center companies!

VIDEO: How to Stop Essential Calls from Being Labeled Fraud or Scam2020-06-26T01:14:20-06:00
26 June 26, 2020

VIDEO: COVID-19 Scams and the Efforts to Protect Consumers

2020-06-26T01:14:08-06:00

This is First Contact: Stories of the Call Center. In episode 6, we talk with Rebekah Johnson about robocalls and the work she's doing on STIR/SHAKEN and toeing the line between the regulatory bodies, the consumers and the many contact center companies!

VIDEO: COVID-19 Scams and the Efforts to Protect Consumers2020-06-26T01:14:08-06:00