TCPA compliance isn't a walk in the park. We over and over againresearched and put together the list of activities allowed by TCPA standards so you can have an easy reference to come back to!
It seems Congress can almost unanimously agree on something - their bypartisan hate for spam calls. In a recent crackdown on this type of scammers, the House voted 417-3 for the TRACED Act. Learn what it's about here!
Local caller ID is one of those things that few people tell you about when you enter the contact center industry. We're here with insider info on how contact rates and conversions change once you switch to using local numbers.
The number one struggle of every up-and-coming contact center is staying TCPA compliant while keeping the contact rates up and the goal on first call resolutions. We're bringing you the latest on how to do that!
How can you find out if your business calls and numbers have been marked as spam? And once you do find out - what are you going to do? We're not just asking, we're here with answers!
Without a proper understanding of the call labeling and blocking ecosystem, many companies start guiding themselves by hearsay and misconceptions. Find out what these common misconceptions are and how you can avoid them in your day to day business life.
When productivity is sluggish and employee satisfaction is on the low side, kick-start your agents' mornings through these undeniably game-changing insider tips. Here's a breakdown of how to make everyone happy, the smart way!
by Karl Walder | EVP of Innovations | June 10, 2019 On Tuesday, June 5th, the Consumer Financial Protection Bureau (CFPB) announced a proposed update that “would provide consumers with clear protractions against harassment by debt collectors and straightforward options to address or dispute debts. ” In an effort to combat illegal [...]
by Karl Walder | EVP of Innovations | June 7, 2019 Under new proposed rules, debt collectors would be able to call up to only seven times a week; and can use text, email, and private message to try and obtain payments. On Tuesday, the Consumer Financial Protection Bureau (CFPB) announced a [...]
by Karl Walder, EVP of Innovation | June 4, 2019 The TRACED Act reflects FCC Chairman Ajit Pai's main priority to combat illegal robocalls and spoofing. Another ruling authorized the creation of a reassigned number database to reduce calls made to the wrong consumer. This ruling means carriers could continue to block spam Robotexts. The [...]
NobelBiz takes over the controls of Nex Interactive, a leading manufacturer of Hosted Contact Center Cloud Based Systems. Just weeks ago, NobelBiz announced their preparation for an important contact center industry acquisition. “Since that time, all final details were confirmed as an ‘all systems go’,” said NobelBiz Executive, Tim Tinnel, who oversees the assimilation [...]
Karl Walder | Vice President of Innovation at NobelBiz® | Contact Center Technology Company Published on April 1, 2019 | EINPresswire.com With the New Season, NobelBiz® Springs into Action as it Prepares Contact Centers for Major Announcement NobelBiz®, the nation’s leading combined contact center telco carrier and technology telephony provider, renowned for its LocalTouch® contact optimization services, today revealed [...]