7 April 7, 2020

Why Are Some Call Centers Refusing to Work from Home?

2020-04-07T02:43:03-06:00

Why are call centers still working in offices? There are complex reasons there but here's why they need to make the switch to remote as soon as possible! We took a look at how and why executives are putting off making the ultimate decision to work from home.

Why Are Some Call Centers Refusing to Work from Home?2020-04-07T02:43:03-06:00
26 March 26, 2020

Omnichannel vs Multichannel – What’s the Difference?

2020-03-27T03:09:15-06:00

The omnichannel approach is an industry-standard right now, but how does it compare to multichannel? What are the differences between the two? Is one better than the other? It's the ultimate showdown: omnichannel vs multichannel, settling their differences right here, right now!

Omnichannel vs Multichannel – What’s the Difference?2020-03-27T03:09:15-06:00
20 March 20, 2020

VIDEO: Customer Appreciation Ideas from One of the Top Women in Business

2020-03-20T03:38:56-06:00

Listen or read about how Cathy Karabetsos stays mindful of her clients and their results and how she uses that mindfulness to show her appreciation of them as people, not just as clients or businesspeople.

VIDEO: Customer Appreciation Ideas from One of the Top Women in Business2020-03-20T03:38:56-06:00
20 March 20, 2020

Decoding the Superwoman in the Call Center Industry: Cathy Karabetsos

2020-03-20T07:55:24-06:00

This is First Contact: Stories of the Call Center. In episode 3, we talk with Cathy Karabetsos, CEO and President of QCSS about her experience as a leader in the global contact center market and about managing her life as a mother of seven blessings.

Decoding the Superwoman in the Call Center Industry: Cathy Karabetsos2020-03-20T07:55:24-06:00
10 March 10, 2020

New York Sales Calls Prohibited During Coronavirus State of Emergency

2020-03-13T02:28:36-06:00

In December 2019, Gov. Cuomo signed a bill into law prohibiting unsolicited sales calls during state-wide emergencies. A state of emergency regarding the novel Coronavirus (COVID-19) was declared March 7, 2020.

New York Sales Calls Prohibited During Coronavirus State of Emergency2020-03-13T02:28:36-06:00
3 March 3, 2020

Contact Centers to Show Staggering $6 Billion Growth by 2024

2020-03-03T03:16:55-07:00

Several recent studies show the contact center market will grow significantly in the following years. We took a close look at the findings and at what we're seeing on our end at NobelBiz. Stay up to date with the latest industry reports here.

Contact Centers to Show Staggering $6 Billion Growth by 20242020-03-03T03:16:55-07:00
14 February 14, 2020

What Is STIR SHAKEN and Should You Be Worried? | The Stupid-Simple Guide

2020-03-10T03:24:56-06:00

STIR SHAKEN is a series of protocols and procedures that help carriers validate the authenticity and legitimacy of a call. We've talked with our team and compiled an article addressing the most common and valid concerns our customers have about SHAKEN STIR.

What Is STIR SHAKEN and Should You Be Worried? | The Stupid-Simple Guide2020-03-10T03:24:56-06:00
7 April 7, 2020

How to Lead During a Crisis: Learn Why Health Culture Matters

2020-04-07T03:53:59-06:00

The Culture of Health is one of the essential must-haves in crisis management, as Contact Centers must quickly evaluate the risks, the problems and the solutions regarding how coronavirus affects their business and employees.

How to Lead During a Crisis: Learn Why Health Culture Matters2020-04-07T03:53:59-06:00
2 April 2, 2020

WEBINAR 1 | Coronavirus and Contact Centers: A Survival Guide to Business

2020-04-02T08:23:40-06:00

Our first live webinar is here: hear us discuss Coronavirus in the context of the global contact center market with our Host, Christian Montes, and guests Christa Heibel and Steve Bederman. And if you don't have time to watch, read the top tips they had in a short summary of the webinar right here!

WEBINAR 1 | Coronavirus and Contact Centers: A Survival Guide to Business2020-04-02T08:23:40-06:00
20 March 20, 2020

VIDEO: How to Make Better Business Decisions that Drive You

2020-03-20T02:58:12-06:00

Cathy Karabetsos is President and CEO of QCSS and a mother of seven. See how she manages the decision-making in her business that led her to have one of the most successful companies on the global contact center market.

VIDEO: How to Make Better Business Decisions that Drive You2020-03-20T02:58:12-06:00
20 March 20, 2020

VIDEO: The Future of the Call Center with Cathy Karabetsos

2020-03-20T02:58:05-06:00

This is First Contact: Stories of the Call Center. In episode 3, we talk with Cathy Karabetsos, CEO and President of QCSS about her experience as a leader in the global contact center market and about managing her life as a mother of seven blessings.

VIDEO: The Future of the Call Center with Cathy Karabetsos2020-03-20T02:58:05-06:00
20 March 20, 2020

VIDEO: Getting Fired Doesn’t Have To Be The End

2020-03-20T02:58:03-06:00

This is First Contact: Stories of the Call Center. In episode 3, we talk with Cathy Karabetsos, CEO and President of QCSS about her experience as a leader in the global contact center market and about managing her life as a mother of seven blessings.

VIDEO: Getting Fired Doesn’t Have To Be The End2020-03-20T02:58:03-06:00