24 July 24, 2020

VIDEO: You Have to Give Customers the Option of Text Channels

2020-07-28T12:25:39+03:00

There's no way around it: in this day and age, text is rising fast and call centers need to adapt and provide reliable support for text channels. If your business isn't doing that, you should make every effort to change it!

VIDEO: You Have to Give Customers the Option of Text Channels2020-07-28T12:25:39+03:00
24 July 24, 2020

Let’s Impart as Much Value into the Industry as We Can

2020-07-24T10:50:53+03:00

This is First Contact: Stories of the Call Center. In episode 7, we talk with Thomas Laird about growing up in a call center, running a BPO today, and all the complex operations that need to take place to ensure you deliver the best support you can!

Let’s Impart as Much Value into the Industry as We Can2020-07-24T10:50:53+03:00