18 May 18, 2020

Call Center Industry Overview During COVID-19 | The Need to Work from Home

2020-05-18T06:32:36-06:00

Why are call centers still working in offices? There are complex reasons there but here's why they need to make the switch to remote as soon as possible! We took a look at how and why executives are putting off making the ultimate decision to work from home.

Call Center Industry Overview During COVID-19 | The Need to Work from Home2020-05-18T06:32:36-06:00
13 May 13, 2020

IVR Adoption Driving Force in Contact Center Market Growth

2020-05-14T05:57:37-06:00

In a time where many call centers are shutting down, some call centers are showing incredible growth because of major changes in consumer behavior! We put together research that proves once and for all how the contact center market will move forward after COVID-19.

IVR Adoption Driving Force in Contact Center Market Growth2020-05-14T05:57:37-06:00
5 May 5, 2020

How Remote Work Redefines Water Cooler Talks and Employee Engagement

2020-05-19T03:32:11-06:00

Business continuity strategies during COVID 19 take into account how rapidly industries are changing in terms of IT and WFH solutions. More expert insights and frank talk based on actual customer experiences from international agencies inside!

How Remote Work Redefines Water Cooler Talks and Employee Engagement2020-05-19T03:32:11-06:00
24 April 24, 2020

10 Business Continuity Insights During COVID-19 from Christa Heibel, Top Business Consultant

2020-05-28T03:09:32-06:00

Business continuity strategies during COVID 19 take into account how rapidly industries are changing in terms of IT and WFH solutions. More expert insights and frank talk based on actual customer experiences from international agencies inside!

10 Business Continuity Insights During COVID-19 from Christa Heibel, Top Business Consultant2020-05-28T03:09:32-06:00
7 April 7, 2020

How to Lead During a Crisis: Learn Why Health Culture Matters

2020-04-30T05:04:58-06:00

The Culture of Health is one of the essential must-haves in crisis management, as Contact Centers must quickly evaluate the risks, the problems and the solutions regarding how coronavirus affects their business and employees.

How to Lead During a Crisis: Learn Why Health Culture Matters2020-04-30T05:04:58-06:00
26 March 26, 2020

Omnichannel vs Multichannel – What’s the Difference?

2020-04-29T07:37:29-06:00

The omnichannel approach is an industry-standard right now, but how does it compare to multichannel? What are the differences between the two? Is one better than the other? It's the ultimate showdown: omnichannel vs multichannel, settling their differences right here, right now!

Omnichannel vs Multichannel – What’s the Difference?2020-04-29T07:37:29-06:00
29 May 29, 2020

VIDEO: How to Fix a Toxic Workplace, with Jim Rembach

2020-05-29T01:20:03-06:00

Toxic workplace culture is a likely threat in many workplaces - no matter whether it's a call center or any other business. We talked with Jim Rembach, a longtime business leader and certified emotional intelligence specialist about how it can be fixed!

VIDEO: How to Fix a Toxic Workplace, with Jim Rembach2020-05-29T01:20:03-06:00
29 May 29, 2020

VIDEO: What Happens Next: the Remote Contact Center, with Jim Rembach

2020-05-29T01:19:55-06:00

This is First Contact: Stories of the Call Center. In episode 5, we talk with Jim Rembach, President of CX Global Media, and host of the Fast Leader podcast about how emotional intelligence can shape a business leader in the contact center world.

VIDEO: What Happens Next: the Remote Contact Center, with Jim Rembach2020-05-29T01:19:55-06:00
29 May 29, 2020

VIDEO: The Role of Emotional Intelligence in Management, with Jim Rembach

2020-05-29T01:19:43-06:00

As a certified emotional intelligence expert, Jim Rembach is uniquely qualified to talk about the importance of emotional intelligence in management and how it can make or break your contact center, or just any business in general!

VIDEO: The Role of Emotional Intelligence in Management, with Jim Rembach2020-05-29T01:19:43-06:00
29 May 29, 2020

VIDEO: Employee Burnout: Why People Are Complaining in Contact Centers, with Jim Rembach

2020-05-29T01:19:37-06:00

This is First Contact: Stories of the Call Center. In episode 5, we talk with Jim Rembach, President of CX Global Media, and host of the Fast Leader podcast about how emotional intelligence can shape a business leader in the contact center world.

VIDEO: Employee Burnout: Why People Are Complaining in Contact Centers, with Jim Rembach2020-05-29T01:19:37-06:00
29 May 29, 2020

VIDEO: Difference Between Being a Leader and Being an Agent, with Jim Rembach

2020-05-29T01:19:32-06:00

This is First Contact: Stories of the Call Center. In episode 5, we talk with Jim Rembach, President of CX Global Media, and host of the Fast Leader podcast about how emotional intelligence can shape a business leader in the contact center world.

VIDEO: Difference Between Being a Leader and Being an Agent, with Jim Rembach2020-05-29T01:19:32-06:00
29 May 29, 2020

VIDEO: How to Pick Yourself Up: Rising from the Ashes of Despair, with Jim Rembach

2020-05-29T01:19:26-06:00

During our podcast talk, Jim Rembach mentioned that his career has been filled with moments where he had to rise from the ashes of despair? What does that mean? Learn how to pick yourself up and move forward even in the worse situations.

VIDEO: How to Pick Yourself Up: Rising from the Ashes of Despair, with Jim Rembach2020-05-29T01:19:26-06:00
26 May 26, 2020

Survey Shows Voice Is Still Alive and Remains Preferential Means of Communication for American Consumers

2020-05-26T08:46:55-06:00

A considerable part of American consumers still prefers using voice over any other mean of communication when contacting a contact center.

Survey Shows Voice Is Still Alive and Remains Preferential Means of Communication for American Consumers2020-05-26T08:46:55-06:00
25 May 25, 2020

NobelBiz Is Ready for STIR/SHAKEN Implementation

2020-05-26T01:10:19-06:00

SHAKEN STIR implementation is taking the world of contact centers by storm. NobelBiz and its products are here and they're ready to work with our clients towards full attestation!

NobelBiz Is Ready for STIR/SHAKEN Implementation2020-05-26T01:10:19-06:00