14 February 14, 2020

What Is STIR SHAKEN and Should You Be Worried? | The Stupid-Simple Guide

2020-02-17T23:40:34-07:00

STIR SHAKEN is a series of protocols and procedures that help carriers validate the authenticity and legitimacy of a call. We've talked with our team and compiled an article addressing the most common and valid concerns our customers have about SHAKEN STIR.

What Is STIR SHAKEN and Should You Be Worried? | The Stupid-Simple Guide2020-02-17T23:40:34-07:00
4 February 4, 2020

FCC Stepping Up: $13 Million Fine for Illegal Spoofed Calls

2020-02-05T07:49:04-07:00

The FCC is stepping up its game after the bipartisan TRACED Act essentialy commanded it to take more significant action in protecting consumers and prosecuting robocalls. The new $13 million fine seems to be just the first step in a series of measures the FCC will take in the near future.

FCC Stepping Up: $13 Million Fine for Illegal Spoofed Calls2020-02-05T07:49:04-07:00
27 January 27, 2020

STUDY: 78% of Consumers Say Their Opinions Permanently Change after Just One Contact Center Interaction

2020-01-29T01:02:25-07:00

In a move to keep call center jobs from leaving the state, New York Gov. Andrew Cuomo signed a law specifically designed to deter employers thinking of moving their business to other countries or even to other states.

STUDY: 78% of Consumers Say Their Opinions Permanently Change after Just One Contact Center Interaction2020-01-29T01:02:25-07:00
17 January 17, 2020

VIDEO: Managing a Virtual Workplace – Steve Bederman | First Contact: Stories of the Call Center

2020-02-03T07:30:20-07:00

Christian Montes talks to Steve Bederman, the CEO of NobelBiz, about the keys to success and challenges in managing a virtual workplace. From video conferencing to style of communication, from company culture to staying human, and from keeping track of everything to maintaining your control levels in check and delegating.

VIDEO: Managing a Virtual Workplace – Steve Bederman | First Contact: Stories of the Call Center2020-02-03T07:30:20-07:00
5 December 5, 2019

Does Local Caller ID Increase Conversion Rates? | The Stupid-Simple Guide

2020-02-10T02:44:13-07:00

Local caller ID is one of those things that few people tell you about when you enter the contact center industry. We're here with insider info on how contact rates and conversions change once you switch to using local numbers.

Does Local Caller ID Increase Conversion Rates? | The Stupid-Simple Guide2020-02-10T02:44:13-07:00
5 June 5, 2019

How Does a Legitimate Business Keep Their Contact Rates Up?

2020-02-10T02:44:20-07:00

The number one struggle of every up-and-coming contact center is staying TCPA compliant while keeping the contact rates up and the goal on first call resolutions. We're bringing you the latest on how to do that!

How Does a Legitimate Business Keep Their Contact Rates Up?2020-02-10T02:44:20-07:00
28 February 28, 2019

The Call Labeling and Blocking Ecosystem + How to Navigate It

2020-01-17T02:35:26-07:00

Without a proper understanding of the call labeling and blocking ecosystem, many companies start guiding themselves by hearsay and misconceptions. Find out what these common misconceptions are and how you can avoid them in your day to day business life.

The Call Labeling and Blocking Ecosystem + How to Navigate It2020-01-17T02:35:26-07:00
21 February 21, 2020

VIDEO: Jake Bush on Translating Culture and Community for a Virtual Space

2020-02-21T04:50:24-07:00

This is First Contact: Stories of the Call Center. In episode 2, we talk with Jake Bush of INFOCU5 about his journey from helicoptering to skiing, cooking, film, and then becoming CEO of a call center company.

VIDEO: Jake Bush on Translating Culture and Community for a Virtual Space2020-02-21T04:50:24-07:00
21 February 21, 2020

VIDEO: Jake Bush – the Journey of a Young Entrepreneur

2020-02-21T04:50:52-07:00

This is First Contact: Stories of the Call Center. In episode 2, we talk with Jake Bush of INFOCU5 about his journey from helicoptering to skiing, cooking, film, and then becoming CEO of a call center company.

VIDEO: Jake Bush – the Journey of a Young Entrepreneur2020-02-21T04:50:52-07:00
21 February 21, 2020

VIDEO: Managing a Call Center in 2020 | Jake Bush, First Contact: Stories of the Call Center

2020-02-21T04:49:29-07:00

Jake Bush, the guest of our second podcast episode, talks to our host about his experience in the call center industry - how he got into it after skiing, cooking, and film studies. He talked to us about the challenges and ups and downs of managing a call center right now.

VIDEO: Managing a Call Center in 2020 | Jake Bush, First Contact: Stories of the Call Center2020-02-21T04:49:29-07:00