Join us for an exclusive fireside chat, a relaxed and festive live event, as we delve into the imminent changes shaping the contact center landscape in our 2023 Industry Recap. Hosted by Carl Stuerke, a seasoned Contact Center Software Consultant, alongside industry experts Michael McGuire and Brad Butler, boasting 30 years of combined experience.
Uncover the transformative potential of AI in IVR and agent evolution, the emergence of new communication channels, upcoming industry mergers, and the latest in compliance standards. This special session, in the spirit of the holiday season, offers unique value, making it a must-attend for contact center experts.
Don’t miss the chance to stay ahead in your contact center game with our 2023 Recap & Future Projections. Engage in a lively and insightful discussion, sharing your thoughts and gaining valuable perspectives based on diverse business contexts, industry events, and conversations.
You will learn:
🗸 AI’s role in IVR evolution
🗸 Anticipate AI’s future role in agent interactions
🗸 Assess emerging channels like social media
🗸 Navigate the landscape of Contact Center Mergers & Acquisitions,
🗸 Compliance Shifts and Evolutions
Watch Now, On-Demand!
With more than 10 years of experience in the contact center space, Brad has worked in operations, business development/intelligence, and within the C-suite of executives that make decisions regarding workflows, platforms, and technology.