NobelBiz Video Series
In the world of business and relationships, the difference between success and missed opportunity often hinges on the art of: Listening and Inquiry.
This season, we are thrilled to be joined by Christian Montes, Executive Vice President of Client Operations at NobelBiz. The journey to mastering the art of listening and inquiry starts before a conversation. It is about understanding, being genuine, and realizing the immense value both sides bring to an interaction.
In this BizUncut season, we dive into the ever-changing contact center compliance landscape and explore how NobelBiz OMNI+ powered by Safe Select can help contact centers comply with TCPA and other federal & state regulations.
With Dan Greenwell from Customer Dynamics, we tackle hot topics such as human selection, ATDS, dialing systems, DNC list, omnichannel compliance, etc., and how NobelBiz’s Swiss Army Knife of Outbound Compliance offers the safest ecosystem for any contact center business.
Together with Rachel Macklin from Parker Staffing, we analyze how are the employers keeping up with these changes while tending to their business’s needs, the impact of this on contact center industries, the definition of toxic culture, how it shows up, and what it costs individuals and companies.
Running a contact center requires taking human, technological, and managerial facts into account in every operational element. As a business owner, leader and manager, measuring and taking remedial steps in order to improve poor performance, is crucial. In this season, Ryan Peters (Director of Contact Center Transformation at NobelBiz), opens up a whole new world of information on contact center best practices and coaching for maximizing the performance of your contact center.