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Nobelbiz Webinars – Live roundtable
Harness the Power of AI in Contact Centers
Learn how AI-powered solutions will transform guidance, coaching and QA.
Discover the transformative impact of AI in contact centers in our upcoming webinar. Moderated by Carl Stuerke, a renowned Contact Center Software Consultant at NobelBiz, and featuring insights from industry experts Michael McGuire, also from NobelBiz, and special guest Marc Bernstein, Founder and CEO at Balto. Gain exclusive access to strategies for success and invaluable tips to stay ahead in the evolving contact center landscape.
You will learn:
✅ The transformative potential of generative AI in contact center operations, uncovering its ability to surface insights and summarize big data effectively.
Save your seat!
Join a lively conversation with:
Carl Stuerke
Contact Center Software Consultant, NobelBiz
Carl is a business operations leader with 12+ years of customer support experience in the tech industry and a passion for leadership and scaling/developing teams.
In this episode, Carl will host and moderate the discussion and the Q&A session at the end.
Marc Bernstein
CEO & Founder, Balto
Marc Bernstein is the Founder, CEO of Balto, the real-time guidance category leader, with over 200 million contact center conversations analyzed and optimized in real-time and the highest-rated solution on G2 with 4.8 stars. Balto’s artificial intelligence understands phone conversations to be as effective as possible in every customer conversation.
Michael McGuire
Senior Contact Center Software Consultant, NobelBiz
With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.