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In today’s fast-paced world, time management is essential. The Real-Time Monitoring feature of NobelBiz OMNI+ can significantly impact your contact center’s efficiency and real-time reporting capabilities.
A streamlined workflow means doing things better and faster than you used to. The Real-Time Monitoring feature simplifies agents’ procedures while managers and supervisors get access to detailed analytics.
Every touchpoint of each client interaction is stored and categorized directly into your database. This allows NobelBiz OMNI+ to provide invaluable real-time analytics and add an entirely new dimension to the meaning of campaign optimization.
Agents can create entries and modify existing CRM data in real-time. Using an in-built API, NobelBiz OMNI+ links the agent dashboard directly to the company’s CRM solution.
Your company will save time and energy because agents will no longer have to leave their dashboards to edit CRM data.
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