Unified Agent Desktop

Real-Time Monitoring in Call Centers

In today’s fast-paced world, time management is essential. The Real-Time Monitoring feature of NobelBiz OMNI+ can significantly impact your contact center’s efficiency and real-time reporting capabilities.


Real Time Data is the one feature that innovates the whole contact center workflow.

A streamlined workflow means doing things better and faster than you used to. The Real-Time Monitoring feature simplifies agents’ procedures while managers and supervisors get access to detailed analytics.

Capturing Client Data In Real Time

Every touchpoint of each client interaction is stored and categorized directly into your database. This allows NobelBiz OMNI+ to provide invaluable real-time analytics and add an entirely new dimension to the meaning of campaign optimization.

We had to find something really quickly that was both easy to use, easy to implement, and able to be integrated with our proprietary reporting platform.
Brad Dashnaw, CEO of Shift Marketing

Real-Time CRM Updates Within the Agent Dashboard

Agents can create entries and modify existing CRM data in real-time. Using an in-built API, NobelBiz OMNI+ links the agent dashboard directly to the company’s CRM solution.

Your company will save time and energy because agents will no longer have to leave their dashboards to edit CRM data.

Other OMNI+ Unified Agent Desktop features

agentWorkspace designer
Agent Workspace Designer
Customize toolbars, shortcuts, and labels to create the perfect work environment and provide the agent experience your team will love.
Dynamic Agent Scripting
Paper scripts are a thing of the past. Step into the future of contact center scripting with NoblBiz OMNI+ Agent Dynamic Scripting.
Work From Home (WFH)
In today’s world, working from home is not a luxury anymore. This is probably the one feature that your agent will love the most.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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