Computer Media Interaction
CTI evolved beyond connecting data with just telephone calls. With NobelBiz OMNI+, every inbound interaction is eligible for the same experience, allowing client data to be pulled for virtually ANY type of inbound interaction: Email, SMS, WhatsApp, Facebook Messenger, and so on. We call this Computer Media Interaction.
At NobelBiz, we’re committed to revolutionizing your contact center’s capabilities. With Computer Media Interaction, your agents gain the power to effortlessly access client data in real-time, regardless of the communication channel. Whether it’s a phone call, email, or social media message, your team will have all the relevant information they need at their fingertips. Say goodbye to fragmented data and hello to a unified approach that sets the stage for unparalleled customer experiences.
Embrace the future of CTI with NobelBiz OMNI+ Computer Media Interaction. Elevate your contact center to new heights of efficiency and customer delight