INBOUND VOICE INTERACTIONS
Computer Telephony Integration (CTI)
Computer Telephony Integration is the link between a telephone system and your database, syncing client information with incoming calls.

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Computer Telephony Integration is the link between a telephone system and your database, syncing client information with incoming calls.
CTI allows real-time merging between customer data and phone calls. Data is pulled and automatically displayed based on a telephone number for the agent to work with. In addition, data can be edited in real-time, updating the client’s profile during the call.
CTI evolved beyond connecting data with just telephone calls. With NobelBiz OMNI+, every inbound interaction is eligible for the same experience, allowing client data to be pulled for virtually ANY type of inbound interaction: Email, SMS, WhatsApp, Facebook Messenger, and so on. We call this Computer Media Interaction.
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