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INBOUND VOICE INTERACTIONS
Computer Telephony Integration (CTI)
Computer Telephony Integration is the link between a telephone system and your database, syncing client information with incoming calls.
Save time and resources while offering the best Customer Experience.
CTI allows real-time merging between customer data and phone calls. Data is pulled and automatically displayed based on a telephone number for the agent to work with. In addition, data can be edited in real-time, updating the client’s profile during the call.
Computer Media Interaction
CTI evolved beyond connecting data with just telephone calls. With NobelBiz OMNI+, every inbound interaction is eligible for the same experience, allowing client data to be pulled for virtually ANY type of inbound interaction: Email, SMS, WhatsApp, Facebook Messenger, and so on. We call this Computer Media Interaction.
The NobelBiz team was very flexible in working with us and understanding that our business was very unique and very specific in terms of reporting and integration with other platforms.
Brad Dashnaw, CEO – Shift Marketing
Other NobelBiz OMNI+ Inbound Voice Features & Capabilities
Self-Service Customer Experience
NobelBiz OMNI+ offers you the possibility to exceed the expectations of your client base by offering some of the most advanced self-service solutions on the market.
Voice Mail Queue Distribution
Voicemail handling is now treated as any other inbound interaction. The agent interface makes it easy to reply using any interaction channel such as SMS, email, voice, etc.
Automatic Speech Recognition (ASR)
The built-in ASR is one of those features designed to future-proof your contact center operations. Paired with the TTS features and integrated with our IVR, it offers endless possibilities for customization.
Discover a new, hassle-free way of setting up your contact center for peak performance!
Request a free demo. We will help you create your contact center. Today!
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