A NOBELBIZ WEBINAR
They say, “Good leaders aren’t born. They’re made, ” which also applies to Contact Center Supervisors. But how do we make a great leader who has the power to motivate, inspire, and empower people while mastering the art of achieving business performance?
Being a Contact Center Supervisor is not easy… Supervisors are expected to be at the sweet spot between strategic goals and tactical decisions, business performance, and people management.
You will learn about:
🗸 The Contact Center operations environment today
🗸 What makes a good Contact Center supervisor – the “perfect blend of skill and will”
🗸 Essential supervisor skills – how to spot and nurture them
🗸 Training and Coaching best practices
🗸 How to boost Motivation through Gamification
🗸 How technology can help in training, coaching, and engaging supervisors and teams