Nobelbiz Webinars – Live roundtable

Contact Center Security in 2024

Protecting Customer Information Through Key Strategies for Data Security

Discover the critical importance of data security in call centers in our upcoming webinar. Join us for an in-depth exploration of the latest strategies and best practices to protect sensitive information and ensure compliance with regulatory standards. Hosted by an industry expert Michael McGuire, from NobelBiz, and special guest Greg Robertson, Director of IT  at Anomaly Squared. You will gain exclusive access to cutting-edge knowledge and practical solutions to enhance your call center’s data security.

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Thursday, June 27, 2024

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9 am PST | 12 pm EST

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Duration: 60 mins

You will learn:

Understanding Data Security Challenges: Explore common data security threats in call centers, including phishing attacks, insider threats, and cyberattacks, with real-world case studies and lessons learned.

Regulatory Compliance: Gain an overview of key regulations such as TCPA, CCPA, and HIPAA, along with best practices for compliance to avoid fines and reputation damage.

Advanced Security Measures: Learn about the importance of multi-factor authentication, strong password policies, data encryption, secure communication channels, and effective monitoring and incident response.

Leveraging NobelBiz OMNI+ for Data Security: Discover the data security features of NobelBiz OMNI+, including built-in encryption, access controls, and monitoring capabilities, through a real-world case study.

Maintaining Customer Trust: Understand the importance of transparency and communication, building a security-first culture, and implementing long-term strategies to maintain customer trust and adapt to new threats.

Watch On-Demand

Join a lively conversation with:

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Greg Robertson

Director of IT, Anomaly Squared

Greg Robertson is a strategic technical and business executive with expertise in IT operations and large organizational transformations. As Director of Information Technology at Anomaly Squared, he leads innovative IT strategies in the Customer Contact Center Services Industry. Greg is known for building exceptional teams and fostering strong relationships with business executives and vendors.

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Michael McGuire

Senior Contact Center Software Consultant, NobelBiz

With over two decades of contact center expertise, Mike excels in strategic execution and adeptly communicates across all management tiers. Proficient in analysis, staff management, and team leadership for surpassing service level requirements, he successfully launched five international call centers and managed ten as a Center/Regional Manager.

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