“Lift and Shift” the ARM Industry

Why It Is Vital to Embrace the Change and Do It Quickly!

“Lift and shift” is usually an IT term. It means moving an application and its related data to the cloud without stopping the app or operations. When it comes to moving to the cloud, the ARM is one of the most reluctant and slow adopter industries, and we can’t stop wondering why…

Is it a matter of rules and regulations? Is it a matter of technology? Is it a matter of mindsets, attitudes, and perceptions? Or maybe all of them? Let’s find out!

For this episode, we invited 3 of the most relevant presences in the Accounts Receivables Management space and challenged them to talk about the hottest topics in the industry today. What came out is a highly interesting, lively and pragmatic discussion about:

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You will learn:

🗸 The real context (and real struggles) of Collections today

🗸 The main trends in the ARM space – operational, legislative, technological, “human behavioral”, etc.

🗸 Collection during the pandemic – what are the lessons learned?

🗸 The ARM customer – needs, attitudes, preferences & how to approach them

🗸 Why innovation is needed in the ARM space

🗸 How can technology be a tool for progress & profitability in the ARM space

🗸 How to deal with stigma, bad reputation, and resistance – tips & tactics

🗸 Actionable steps in the transformation journey of the ARM industry

Join a lively conversation with:

Harry Strausser
Applied Innovation Inc.
Second-generation Collection veteran that served as President of the Mid-Atlantic Collectors Association and continues to serve on the board of directors. Harry has been an active member of ACA International, Inc., where he currently is a Senior Certified Trainer.
Steve Bederman

A transformative leader, strategic planning expert, Contact Center industry innovator, and one of the most devoted friends and business partners of the Collection industry, providing cutting-edge technology and solutions for debt collection agencies and contact centers around the world.

Jeff DiMatteo
Founder & Partner,
American Profit Recovery

A long-time industry advocate currently serving as the President of the New England Collectors Association and Member of ACA International Units and State Affairs Committee. Jeff was awarded with the ACA’s Member of the Year Award in 2020 and is actively engaged in State and Federal legislation lobbying for the industry.

Meet our NobelBiz Webinar Series Host

With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.

Christian Montes

Executive VP Client Operations at NobelBiz


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