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Discover the Future of Inbound Telecom Management with NobelBiz SMRT
Step into the future of contact center management with NobelBiz SMRT. This powerful carrier-level routing platform redefines the way you handle inbound traffic, enabling seamless customization, comprehensive branding options, and easy access to robust billing solutions.
Real-time monitoring ensures complete control, making it the ideal choice for diverse contact centers looking to revolutionize their telecom strategies and operations.
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Effortless Number Management
Access a streamlined process to swiftly acquire and organize phone numbers. Categorize them based on diverse projects and clients, ensuring a structured and easily navigable inventory for improved accessibility and utilization.
Tailored Auto-attendant IVR
Customize the customer experience by crafting specific menus and message containers. Route customers based on their input and selections, creating a personalized and efficient interaction that aligns with their needs and preferences.
Customizable Call Routing
Tailor schedules and call routing strategies with meticulous attention to detail. Efficiently manage call distribution and after-hour call handling, enhancing precision and responsiveness in accommodating varying call volumes and times.
Dialed Number Identification Service (DNIS) and ACD Integration
Seamlessly manage call queues with efficient DNIS and ACD integration. Utilize DNIS masks for a more organized and efficient call management process, ensuring streamlined operations and effective call routing.
Stats and KPIs
up to 0 x
increase in the Callback Rate
0 % of calls
will be rejected if a number is labeled
up to 0 X
boost to your Contact Rate
up to 0 %
increase in the pickup rate using local numbers
Three Exclusive Additions
Elevate your SMRT experience with custom white-label branding, effortless billing and payment management, and seamless API integrations for enhanced operational connectivity and efficiency.
Custom White-Label Branding
Tailor SMRT to reflect your brand identity. With customizable logos, domains, and URLs, make this powerful telecom tool uniquely yours, enhancing your market presence while providing top-notch services.
Billing Center & Payment History
Effortlessly track, manage, and access transparent billing details and payment histories. Simplify financial processes by conveniently adding credit cards, viewing invoices, and comprehensively analyzing payment history.
API Integrations
Sync your telecom operations seamlessly with external systems such as CRMs using SMRT’s API integrations. Empower your contact center with versatile functionalities and streamlined workflows, ensuring optimized operational efficiency and connectivity.
Robust Routing & Auto Attendant Features
PSTN & SIP Call Routing
Efficiently direct calls to traditional PSTN and SIP destinations, ensuring flexibility and adaptability in call routing strategies.
Project-based Number Groups
Organize phone numbers into distinct groups, enhancing efficiency and management based on project requirements.
Advanced Call Routing Rules
Establish rules to manage call capacity, handle failures, and determine overflow routes, ensuring consistent call management and minimal disruption.
Dynamic Routing Strategies
Fine-tune call routing with precise schedules, prioritization, and ratios, optimizing call distribution based on varying conditions and priorities.
Number Patterns & Multi-Site Queueing
Establish unique phone number patterns and manage multi-site carrier cloud queueing, ensuring efficient call distribution and management across multiple centers.
Voicemail & IVR Scripting
Implement specific voicemail rules and access an IVR call routing scripting designer for tailored call management and interactive voice response.
Free for All Our Carrier-Grade Network Clients
SMRT is provided free for every voice client within the NobelBiz Voice Carrier Network. NobelBiz operates as a facilities-based carrier, uniquely tailored to facilitate high-volume traffic within contact center operations.
Its specialized infrastructure is expressly built to meet the demands of call center-specific traffic, ensuring top-tier inbound and outbound call quality. NobelBiz stands as the sole telecom network designed specifically to support the intricate requirements of call centers.
Web-Based Administrator: Effortless Call Routing and User-Controlled Telecom Management, Anytime, Anywhere
The SMRT Web-Based Administrator empowers seamless management of call origination tasks from any location. Its user-friendly interface offers a range of functionalities, including drag-and-drop call route designing for tailored call pathways.
It simplifies number management, allowing swift additions or alterations. Furthermore, it enables hassle-free trunk group setup and precise user account management for streamlined telecom administration across diverse scenarios and operational setups.
Drag-and-Drop Call Routing Designer
The Drag-and-Drop Call Routing Designer within the SMRT Web-Based Administrator offers a dynamic and intuitive interface for customizing call pathways. Users can effortlessly design, modify, and optimize call routing strategies by simply dragging and dropping elements, ensuring tailored and efficient call flows. This feature simplifies the creation of diverse routing patterns, allowing for quick adjustments and precise customization to meet specific operational needs.
With this tool, users can visualize and implement intricate call pathways with ease, streamlining the entire call routing process.
Discover a new, hassle-free way of setting up your contact center for peak performance!
Request a free demo. We will help you create your contact center. Today!
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