All-in-One Cloud-based Contact Center Solution
Cloud Contact Center Solution
NobelBiz OMNI+ is an all-in-one cloud contact center software solution designed to combine ease of use with a complete productivity set of tools and low IT overheads, topped with unique differentiators:
- High server redundancy with almost 100% up-time
- Built-in compliance toolset
- Unique proprietary Voice Carrier Network with telco lines
- Advanced omnichannel contact center software capabilities
- Individual cloud architecture for each client
Trusted by hundreds of contact centers in the US and all over the world.
What is a Cloud Contact Center Software Solution?
A cloud contact center solution is a web-based software platform that allows any company or department to operate its own contact center with little to no hardware and low maintenance costs, in a secure and reliable environment.
What is a complete Contact Center Solution?
A complete contact center solution refers to the entirety of the tools, software, and services combined to create the technological infrastructure needed for a contact center to run its operations and to fulfill its business goals. A cloud contact center solution is lean, flexible, and scalable, allowing contact center owners and managers to make better use of their time and financial resources in a smart and secure way.
To achieve the status of a complete contact center solution we’ve combined our two main products, with outstanding results, offering one of the most robust solutions on the market. The NobelBiz solution can be deployed in virtually any type of contact center environment with little to no need to buy and install third-party apps or providers.
NobelBiz OMNI+ has an impressive array of options and functions that can be tweaked, bent, customized, and optimized to find the perfect use case for ANY call center:
The NobelBiz Voice Carrier Network is not your usual telecom provider, but one that was designed with the sole purpose of serving contact centers all over the world. You will find that every little aspect is optimized for the contact center activity:
The NobelBiz OMNI+ cloud contact center solution is designed to complement our telecom solution, improving an already great carrier product and taking it to new heights of performance and usability. Our software solution is fully compatible with our Voice Carrier Network, working in sync to offer one of the most advanced, complete platforms on the market.
Proprietary one-of-a-kind network carrier
Convenience is probably one of the top three reasons why companies choose one provider over the other. At NobelBiz, we’ve placed convenience at the core of our value system. We want to create a worry-free environment for every single contact center we power.
Omnichannel communication system for a flawless CX
No hardware to worry about
Rich selection of 3rd party integrations
Plug and play solution
Out-of-the-box compliance tool suite
NobelBiz OMNI+ is fully compliant and features many advanced security measures to protect customer information and sensitive data:
- PCI DSS Compliance
- A2P 10DLC
New solutions such as NobelBiz OMNI+ can be set up to operate in an omnichannel ecosystem, combining classical communication channels such as voice or email with newer social media platforms such as WhatsApp, Telegram, or Facebook Messenger.
regardless of how you choose to deploy it.
Complete contact center solution, out-of-the-box
The NobelBiz OMNI+ cloud contact center software was designed to act as a complete solution with all the built-in tools needed to run any type of contact center activity without the need to buy and install other third-party tools such as an IVR system, Text to Speech, Answering Machine Detection and so on.
Minimum hardware requirements
Secure Dedicated AWS Infrastructure
What we offer
The Unified Agent Desktop Solution
The Unified Agent Desktop is probably one of the most important elements of a performance-oriented cloud contact center software: the virtual office of your agents. Here is where all the hard work happens, where success is being recorded, and where failure can be analyzed.
This is one of the key elements of every omnichannel contact center solution platform. The impact of a unified agent desktop on the work quality of your agents is so great, that it can literally make the difference between winning or losing, at a business level.
The top priority for the NobelBiz OMNI+ Agent Interface is to find the perfect balance between agent experience, usability, ergonomics, and productivity.
NobelBiz OMNI+ will work perfectly both in the on-premise and remote environments. Because we are using a 100% cloud infrastructure, clients are able to move entire teams of agents from the brick-and-mortar setup to a completely remote environment, and back, in a matter of hours with virtually no downtime.
Management of Operations:
The built-in activity tracking capabilities of NobelBiz OMNI+ allow managers and owners to put in place a truly equitable and fair performance bonus system to track, reword and promote agents based on their records. This will greatly incentivize the agents to do their best both in their own interest and for the interest of the company.
Increase agent satisfaction and retention
The unique agent interface makes it easy for your team to access client data without having to switch the app. The Agent Interface of NobelBiz OMNI+ was designed to simplify and better organize the agent workflow while maximizing performance. This will greatly improve the agent experience and performance, reducing frustration and minimizing employee turnover.
Premium Voice Tools and Services
Outbound Voice Contact Center Solutions
Inbound Voice Contact Center Solutions
Social Media Channels
With 20 years of experience in the Contact Center industry, both as a software and telecom solutions provider, NobelBiz learned a thing or two about how to best serve the interests of our clients by offering outstanding customer support.
The Client Advocate Model
From technical support to business management and beyond
Surprisingly enough the cloud-based model proved to be more than just a temporary fix, as people started to look beyond its WFH capabilities and discover a rather surprising number of benefits. Here is a quick comparison between the on-premise and cloud-based contact centers.
On-Premise Contact Center
Cloud-Based Contact Center
• Private Branch Exchange / Private Automatic Branch Exchange (PBX/PABX)
• Interactive Voice Response (IVR/VRU)
• Automatic Call Distributor (ACD)
• Voice Logger
• Agent Workstations
• Computer Telephony Integration (CTI)
• LAN Components
• Web & Mail Servers
• Application Server
• Mainframe & Data Warehouse
• Internet Connection
Everything else is accessed via the cloud connection.
The on-premise infrastructure is generally regarded as being superior for the simple fact that because everything is located in the same place call lag and quality are no issues.
However, the on-premise infrastructure is only as reliable as its technology and hardware components
In general, for the cloud-powered contact centers, call quality and latency-related problems are only an issue of internet connection. A solid connection should eliminate these fears altogether as the leading cloud technologies are far superior to any premise-build infrastructure.
For example, the NobelBiz OMNI+ infrastructure is using Amazon Web Services (AWS), offering the best-in-class service availability and performance, with insane failover safety redundancies.
Virtual every single update you want to make will depend on the hardware and software you own. This means that contact center flexibility is basically nonexistent.
Scaling will always imply updating old hardware and buying/developing new software solutions.
The pay-as-you-go model implies that resources can be allocated according to your needs. This can help contact centers tackle both seasonality and unpredicted spikes in activities with virtually no infrastructure update.
Both resource management and operations scaling (such as onboarding new agents) are taken off the shoulders of the management team.
On-Premise vs. Cloud Contact Center Solution:
Benefits and Challenges