Call Center Talent Acquisition & Hiring for Success

Scouting for a productive and loyal workforce

This webinar will try to tackle the struggles of hiring, keeping and meeting the needs of call center agents.

In the last year alone, the call center workforce market suffered a series of radical transformations that forced business owners to review their approach to hiring, training and retaining agents. On the one hand, call centers had to find ways to cope with the pandemic lockdowns and started to take interest in cloud solutions that would enable their teams to continue working from a remote environment.

On the other hand, because of the socio-economic turmoil created by the same lockdowns, the pool of candidates ready to take up a job in a remote-work call center grew exponentially.

We will talk about:

đź—¸ The pandemic impact on the call center workforce market

đź—¸ Understanding the rising demand for agents in the call center sector

đź—¸ How to tackle the strain on the call center HR departments

đź—¸ Call center hiring strategies: pre-pandemic vs. now

đź—¸ Defining the ideal candidate for call center remote & hybrid work

đź—¸ Qualities that indicate long-term agent retention & performance

đź—¸ How to build a strong agent team in the remote environment

đź—¸ Call center seasonality: a staffing perspective

đź—¸ The role of technology in how agents are hired & trained

đź—¸ Technical requirements for effective remote hiring & training

Join a lively conversation with:

Jennifer Brown 100x100-01
Jennifer Brown

Onsite Vice President @ Parker Staffing

With 35 years in the call center industry, and the last 25 spent in leadership, Jenn started as a rep. and is now responsible for sales training, supervisor to telemarketing, sales & service. She managed multiple call centers in the U.S., worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program.

Rachel Macklin 100x100-01
Rachel Macklin

VP of Talent Acquisition @ Parker Staffing

Rachel has staffing and consulting background with over 15 years of experience. She has a strong interest in communication and empathy and has worked to create Parker Staffing’s job seeker attraction strategy as the Vice President of Talent Acquisition.

Meet our NobelBiz Webinar Series Host

With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.

Christian Montes

Executive VP Client Operations at NobelBiz

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