A NOBELBIZ WEBINAR
This webinar will try to tackle the struggles of hiring, keeping and meeting the needs of call center agents.
In the last year alone, the call center workforce market suffered a series of radical transformations that forced business owners to review their approach to hiring, training and retaining agents. On the one hand, call centers had to find ways to cope with the pandemic lockdowns and started to take interest in cloud solutions that would enable their teams to continue working from a remote environment.
On the other hand, because of the socio-economic turmoil created by the same lockdowns, the pool of candidates ready to take up a job in a remote-work call center grew exponentially.
We will talk about:
🗸 The pandemic impact on the call center workforce market
🗸 Understanding the rising demand for agents in the call center sector
🗸 How to tackle the strain on the call center HR departments
🗸 Call center hiring strategies: pre-pandemic vs. now
🗸 Defining the ideal candidate for call center remote & hybrid work
🗸 Qualities that indicate long-term agent retention & performance
🗸 How to build a strong agent team in the remote environment
🗸 Call center seasonality: a staffing perspective
🗸 The role of technology in how agents are hired & trained
🗸 Technical requirements for effective remote hiring & training
Join a lively conversation with:
Onsite Vice President @ Parker Staffing
With 35 years in the call center industry, and the last 25 spent in leadership, Jenn started as a rep. and is now responsible for sales training, supervisor to telemarketing, sales & service. She managed multiple call centers in the U.S., worked as a Director and managed outsourced BPO call center relationships before joining Parker Staffing as VP of our Onsite program.
VP of Talent Acquisition @ Parker Staffing
Rachel has staffing and consulting background with over 15 years of experience. She has a strong interest in communication and empathy and has worked to create Parker Staffing’s job seeker attraction strategy as the Vice President of Talent Acquisition.
Meet our NobelBiz Webinar Series Host
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world.
Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.
Executive VP Client Operations at NobelBiz