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Omnichannel Contact Center Software
Outbound Voice Interactions
The built-in outbound toolbox from NobelBiz OMNI+ is designed to benefit three key aspects of contact center performance: adaptability, agent productivity, and customer experience.
Get easy access to a comprehensive outbound toolbox optimized for performance.
NobelBiz OMNI+ was designed to fulfill the needs of every type of contact center (inbound, outbound, or blended) and create a balance between pricing and the right tools. This is why we wanted to equip our product, out-of-the-box, with some of the essential outbound features in the industry, at no extra cost.
An Outbound Dialing Powerhouse
NobelBiz adheres to all the latest quality and technology standards in the contact center space. We know that outbound is an essential piece of the contact center puzzle. This is why we’ve quipped NobelBiz OMNI+ with dialing options that serve any campaign, from highly automated B2C campaigns to the more information-oriented B2B approaches. Our dialers include:
- Predictive Dialing
- Preview Dialing
- Automatic Preview Dialing
- Progressive Dialing
When we identified another PBX to work with and we continued to grow, we started experiencing a lot of pain points like poor reliability, consistency, scalability, features, and so on… That put us on the look for a company with a long-term vision, and NobelBiz had that vision.
Eric Sims, CEO & Founder Leading Edge Communications
Gain Unprecedented Control Over Your Outbound Campaigns
We wanted NobelBiz OMNI+ to be a complete all-in-one contact center platform that would fit the needs of virtually any type of contact center business. To achieve this, we needed to imbue our solution with a healthy dose of adaptability.
Our dialers are highly tailored to one’s needs for better outbound results, from frequency and various routing options to real-time lead updates and complex call file management solutions to name but a few.
Extra Tools to Enhance the Outbound Experience
The role of a contact center software solution is to provide value to the business it serves. This is why we wanted NobelBiz OMNI+ to be able to cover virtually everything a contact center owner or manager can throw at it.
NobelBiz OMNI+ features a fully operational and highly customizable voice Message Broadcasting system and an Answering Machine Detection tool with over 90% accuracy.
The NobelBiz Recipe for Outstanding Outbound Results
Our highly effective AMD capabilities are paired with an algorithm that takes into account real-time data (plus other relevant parameters) to learn and adjust accordingly every second. This results in unparalleled outbound performance, enhancing agent productivity and all the other outbound-specific KPIs.
NobelBiz OMNI+ Outbound Voice Features & Capabilities
Predictive Dialing
Predictive Dialing works best in the B2C environment where large call files are used. The system automatically initiates a set number of calls and transfers them to the agent when prospects answer.
Preview Dialing
Preview Dialing allows the agent to decide whether or not to make the call after reviewing the displayed information about the prospect.
Automatic Preview Dialing
Save precious time by having client information displayed to the agent while the system dials the contact number of the prospect.
Progressive Dialing
The Progressive Dialer’s algorithm looks at how many agents you have and starts dialing based on this first piece of information.
Voice Message Broadcast
NobelBiz OMNI+ allows you to create highly customizable blasting campaigns with advanced IVR and TTS components to reach large numbers of people and drive solid outbound results.
Lead Management
The Realtime Lead Management tool is the foundation for cost-effective outbound campaigns and an advanced lead filtering mechanism.
Answering Machine Detection (AMD)
Build time-efficient outbound campaigns by filtering out answering machines with the built-in AMD tool from NobelBiz OMNI+.
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