Omnichannel Contact Center Software
Outbound Voice Interactions
The built-in outbound toolbox from NobelBiz OMNI+ is designed to benefit three key aspects of contact center performance: adaptability, agent productivity, and customer experience.

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The built-in outbound toolbox from NobelBiz OMNI+ is designed to benefit three key aspects of contact center performance: adaptability, agent productivity, and customer experience.
NobelBiz OMNI+ was designed to fulfill the needs of every type of contact center (inbound, outbound, or blended) and create a balance between pricing and the right tools. This is why we wanted to equip our product, out-of-the-box, with some of the essential outbound features in the industry, at no extra cost.
NobelBiz adheres to all the latest quality and technology standards in the contact center space. We know that outbound is an essential piece of the contact center puzzle. This is why we’ve quipped NobelBiz OMNI+ with dialing options that serve any campaign, from highly automated B2C campaigns to the more information-oriented B2B approaches. Our dialers include:
We wanted NobelBiz OMNI+ to be a complete all-in-one contact center platform that would fit the needs of virtually any type of contact center business. To achieve this, we needed to imbue our solution with a healthy dose of adaptability.
Our dialers are highly tailored to one’s needs for better outbound results, from frequency and various routing options to real-time lead updates and complex call file management solutions to name but a few.
The role of a contact center software solution is to provide value to the business it serves. This is why we wanted NobelBiz OMNI+ to be able to cover virtually everything a contact center owner or manager can throw at it.
NobelBiz OMNI+ features a fully operational and highly customizable voice Message Broadcasting system and an Answering Machine Detection tool with over 90% accuracy.
The NobelBiz Recipe for Outstanding Outbound Results
Our highly effective AMD capabilities are paired with an algorithm that takes into account real-time data (plus other relevant parameters) to learn and adjust accordingly every second. This results in unparalleled outbound performance, enhancing agent productivity and all the other outbound-specific KPIs.
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