Inbound Voice Interactions
Automatic Call Distribution (ACD)
Automatic Call Distribution is an advanced in-built feature that allows NobelBiz OMNI+ to route inbound calls based on multiple filters to suit your organization’s exact needs.

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Automatic Call Distribution is an advanced in-built feature that allows NobelBiz OMNI+ to route inbound calls based on multiple filters to suit your organization’s exact needs.
Missdistributed inbound calls are one of the biggest frustrations for clients across all industries. Calls need to be distributed clean, innovative, and efficient. And NobelBiz OMNI+ is designed to do just that.
We can distribute inbound calls in any way imaginable within your organization to achieve the best possible client experience. NobelBiz OMNI+ can distribute incoming calls based on various filters: client’s phone number, skill sets, profiles, etc.
NobelBiz OMNI+ uses various filters to link the ACD to an IVR system using agent skill routing capabilities. As a result, the client can navigate his smartphone menu and choose the option that fits best with his intent. As a result, both the client experience and the internal workflow are greatly improved.
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