Inbound Voice Interactions

Automatic Call Distribution (ACD)

Automatic Call Distribution is an advanced in-built feature that allows NobelBiz OMNI+ to route inbound calls based on multiple filters to suit your organization’s exact needs.

Get out-of-the-box access to a cutting-edge inbound call distribution tool with advanced built-in filters.

Missdistributed inbound calls are one of the biggest frustrations for clients across all industries. Calls need to be distributed clean, innovative, and efficient. And NobelBiz OMNI+ is designed to do just that.

Advanced Routing Filters

We can distribute inbound calls in any way imaginable within your organization to achieve the best possible client experience. NobelBiz OMNI+ can distribute incoming calls based on various filters: client’s phone number, skill sets, profiles, etc.

When we found NobelBiz OMNI+ we were very impressed with its flexibility, the fact that it is really easy to learn, and because we were able to deploy it probably faster than any software that I have ever seen.
Brad Dashnaw, CEO – Shift Marketing

Skill-Based Routing & IVR

NobelBiz OMNI+ uses various filters to link the ACD to an IVR system using agent skill routing capabilities. As a result, the client can navigate his smartphone menu and choose the option that fits best with his intent. As a result, both the client experience and the internal workflow are greatly improved.

Other NobelBiz OMNI+ Inbound Voice Features & Capabilities

Self-Service Customer Experience
NobelBiz OMNI+ offers you the possibility to exceed the expectations of your client base by offering some of the most advanced self-service solutions on the market.
Voice Mail Queue Distribution
Voice Mail Queue Distribution
Voicemail handling is now treated as any other inbound interaction. The agent interface makes it easy to reply using any interaction channel such as SMS, email, voice, etc.
Automatic Speech Recognition (ASR)
Automatic Speech Recognition (ASR)
The built-in ASR is one of those features designed to future-proof your contact center operations. Paired with the TTS features and integrated with our IVR, it offers endless possibilities for customization.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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Outbound Compliance Survival Kit