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INBOUND VOICE INTERACTIONS

Automatic Speech Recognition (ASR)

Automatic Speech Recognition (ASR) is another vital piece of a competitive and modern IVR, allowing clients to interact with an automated system using their voice without inputting anything via the dial pad.

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Automatic Speech Recognition: The Next Level of Customer Experience Is Here.

The future of automated inbound interactions is moving away from display-touch-based input towards the more convenient and client-friendly vocal input methods. And here is where Automatic Speech Recognition comes in.

Unlock the Potential of ASR

Within a contact center, Automatic Speech Recognition fulfills two distinct but essential roles, beneficial both to your internal operations and your clients:

  1. Paired with a Text to Speech software, ASR can help create a modern and efficient IVR system that is quick and easy to operate and maintain. 
  2. Implementing an entire voice interaction system within your IVR will drastically increase customer satisfaction and the overall Customer Experience.
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We’re constantly evaluating technology because we know it evolves so fast, and a lot of our business is sales. So, we needed a platform and technology that offered us the vision for where we will be for the following years, and NobelBiz had that vision.
Eric Sims, CEO & Founder Leading Edge Communications

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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