Unified Agent Desktop

Dynamic Agent Scripting

NobelBiz OMNI+ takes agent-client interactions to the next level with its advanced and highly customizable dynamic agent scripting capabilities. By seamlessly guiding agents through each customer interaction, it empowers them to deliver personalized and effective service.

With the flexibility to tailor scripts based on specific customer needs and preferences, agents can engage in meaningful conversations that build rapport and satisfaction. Experience the power of dynamic agent scripting with NobelBiz OMNI+ for unparalleled customer interactions.

Agent script

Equip your agents with tools they love to interact with.

The agent experience often dictates the overall performance of a contact center. With NobelBiz OMNI+ Dynamic Agent Scripting, your agents get in control of the interactions and feel more confident. Working with scripts has never been so easy and enjoyable.

At NobelBiz, we understand that the agent experience directly impacts contact center performance. That’s why we’ve designed NobelBiz OMNI+ Dynamic Agent Scripting to empower your agents, giving them control over interactions and boosting their confidence. Working with scripts has never been this effortless and enjoyable, ensuring your agents deliver their best with every customer interaction.

Hassle-Free Interactive Dynamic Scripts

The Dynamic Agent Scripting tool is much more than a simple digital script tool for agents. Its dynamic nature allows the programmed scripts to send/retrieve data from/into a CRM without leaving the Agent Dashboard window.

This streamlined integration eliminates the need for agents to switch between multiple applications, ensuring a smooth and uninterrupted workflow. By providing hassle-free access to real-time customer information, agents can deliver personalized and efficient service, enhancing customer satisfaction and driving business growth. 

Experience the power of interactive scripting with NobelBiz OMNI+ for a seamless agent experience and improved customer interactions.

Being able to deploy a software that is very easy to learn and very easy to follow a script and a guide is really an amazing thing to offer to clients and have them up and running in literally 48 hours from the install to the full training and making calls…
Brad Dashnaw, CEO of Shift Marketing

Versatile Script Designer

NobelBiz OMNI+ goes above and beyond by equipping contact centers with a highly intuitive and versatile script designer app. This innovative feature empowers managers and supervisors with the ability to effortlessly create dynamic scripts for a wide range of campaign types.

With NobelBiz OMNI+, your contact center can unleash the full potential of customized scripting to optimize customer interactions and drive business success. This allows managers and supervisors to easily design dynamic scripts for virtually any type of campaign one can imagine:

Sales: Craft compelling and persuasive scripts that drive sales and maximize conversion rates, ensuring effective customer engagement.

Confirming Orders: Streamline order confirmation processes by designing clear and concise scripts that enhance efficiency and accuracy.

Surveys: Create interactive and engaging scripts to gather valuable customer feedback and insights, enabling informed decision-making.

Lead Capture: Develop captivating scripts that effectively capture and qualify leads, optimizing lead generation and conversion efforts.

Credit Card Payments: Simplify payment processes with scripted prompts and instructions, ensuring secure and seamless transactions for enhanced customer satisfaction.

Elevate Customer Experiences with Dynamic Agent Scripting

With NobelBiz OMNI+ and its powerful Agent Dynamic Scripting, you can elevate customer experiences to new heights in your contact center. By providing agents with dynamic scripts that guide them through interactions, you ensure consistent and personalized service.

Boost engagement, resolve issues proactively, and deliver exceptional customer satisfaction. With NobelBiz OMNI+ and its cutting-edge Dynamic Agent Scripting, your contact center becomes a hub of elevated experiences, setting your business apart in a competitive landscape.

Boost engagement

By leveraging Dynamic Agent Scripting in your contact center, agents are equipped with personalized scripts that capture customers’ attention and guide them through meaningful interactions. Engage customers with tailored messaging, relevant offers, and proactive problem-solving, creating a positive and engaging experience that keeps them connected and invested in your brand.

Raise customer approval 

With Dynamic Agent Scripting, every customer interaction becomes an opportunity to deliver exceptional satisfaction. Agents can leverage scripts to provide consistent, accurate, and personalized responses, ensuring customers feel valued and heard. By aligning agent behavior with customer expectations, you create a seamless and delightful experience that fosters loyalty and generates positive word-of-mouth referrals. 

Solve issues proactively

Dynamic Agent Scripting empowers agents to identify and address customer issues in real-time. With access to scripted prompts and solutions, agents can proactively troubleshoot problems, anticipate customer needs, and provide timely resolutions. By resolving issues before they escalate, you enhance customer satisfaction, reduce customer effort, and build a reputation for outstanding service.

Take the Complexity Out of Scripting with OMNI+ Awaken

NobelBiz collaborates with Awaken Intelligence to introduce unparalleled scripting capabilities to our cloud contact center omnichannel ecosystem. With OMNI+ Awaken Scripting, managers and supervisors can effortlessly create and implement new scripts without developer involvement, simplifying the process and increasing agility.

Say Goodbye to Scripting Headaches

OMNI+ Awaken Scripting allows contact centers to drastically reduce the time, cost, and technical knowledge required to create, publish and edit new scripts.

No Technical Knowledge Required

Our new scripting tool greatly simplifies the creation and implementation of new scripts, making this something a manager or a supervisor can easily do without the need to involve a developer.

100% Browser Graphic Editor

Unlock the power of truly optimizing your scripts with ease and confidence. Change, tweak, and A/B test your scripts on the fly with the new OMNI+ Awaken Scripting!

Ensure Scripting Compliance

The OMNI+ Awaken Scripting system also helps ensure compliant customer service delivery. Contact center managers can access audit tracking and compliance reporting, helping their businesses comply with local and federal regulations.

Related resources

The Key Role of Call Center Dynamic Agent Scripting in Customer Experience
Blog Article
The Key Role of Call Center Dynamic Agent Scripting in Customer Experience

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Customize toolbars, shortcuts, and labels to create the perfect work environment and provide the agent experience your team will love.

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