We all know that the outbound Contact Rate has a direct and decisive impact on the most important outbound metric of all: the Conversion Rate.
In the beginning, we need to understand that not even the best salespeople in the universe can make a difference if the calls or contact attempts are not being answered.
This is why we wanted to create a special webinar episode with all you need to know about the Contact Rate and how to improve it drastically. We will go through all the technical elements that directly or indirectly impact your Contact Rate, from the famous Local Caller ID technology to client database best practices and automated processes, and so on.
The primary purpose of this webinar episode will be to educate contact center owners, managers, and professionals on the importance of constantly improving their Contact Rates. You will witness a lively discussion on the latest technological trends and approaches that can positively impact the Contact Rate and overall performance of a call center. And, of course, as always, you will have access to a host of other tips, tricks, and solutions!
You will learn:
🗸 What is the Contact Rate
🗸 Importance of the Contact Rate for outbound campaigns
🗸 The power of Local Caller ID
🗸 Leverage an integrated CRM
🗸 Omnichannel: Contact Rate beyond voice
🗸 Automated and Predictive Dialers
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