Unleash the Power of Your Inbound Contact Center: Practical steps to excellent results

The purpose of this webinar episode will be not only to provide a set of best practices and optimization procedures for inbound campaigns but also to showcase the new technologies that can greatly improve the inbound workflow and KPIs.

Because inbound is used in numerous niches and verticals across the contact center industry and beyond, the discussion needs to be both general and relatable, focusing on the common elements.

We will talk about:

🗸 How inbound campaigns can bring a lot of value if are managed in the right way?

🗸 How technology can greatly improve the outcome and efficiency of what we call inbound campaigns?

🗸 How inbound campaigns can benefit from a solid internal audit?

🗸 How optimizing the inbound workflow can instantly spell better results?

Join a lively conversation with:

Ryan Peters
Director of Contact Center Digital Transformation @NobelBiz
Ryan is dedicated to transforming Contact Centers at a global scale and improving the lives of those connected. He worked alongside some of the most talented contact center leaders around the globe, with 11+ years of experience in the field, optimizing organizations, launching and running contact center businesses, sites, and teams worldwide.
Christian Montes
Executive VP Client Operations @NobelBiz
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world. Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.

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