Many contact center professionals are still having trouble understanding how STIR/SHAKEN can impact their contact center business, post-implementation. The new law also became a source of confusion as many people see it as a new potential cause of call labeling and number blocking.
This webinar episode will aim at clarifying if and how STIR/SHAKEN impacts the operations of outbound contact centers, post-June 2021.
You will learn about:
1. The impact of STIR/SHAKEN on the Contact Center Industry. A 3-month-in perspective
2. Best practices to become STIR/SHAKEN compliant as a contact center
3. Why STIR/SHAKEN will not stop Call Labeling & Blocking
4. Call Labeling & Blocking beyond STIR/SHAKEN.
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