Nobelbiz Webinars

Call Labeling and Blocking in the Age of STIR/SHAKEN

Many contact center professionals are still having trouble understanding how STIR/SHAKEN can impact their contact center business, post-implementation. The new law also became a source of confusion as many people see it as a new potential cause of call labeling and number blocking.

This webinar episode will aim at clarifying if and how STIR/SHAKEN impacts the operations of outbound contact centers, post-June 2021.

You will learn about:

1. The impact of STIR/SHAKEN on the Contact Center Industry. A 3-month-in perspective

2. Best practices to become STIR/SHAKEN compliant as a contact center

3. Why STIR/SHAKEN will not stop Call Labeling & Blocking

4. Call Labeling & Blocking beyond STIR/SHAKEN.

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Join a lively conversation with:

Rebekah Johnson
CEO and Founder of Numeracle
CEO & Founder of Numeracle, Rebekah is an active member of the FCC Hospital Robocall Protection Group, Chair of the Enterprise Communications Advocacy Coalition, and also represents the voice of the enterprise community through her involvement with the ATIS IP-NNI Task Force. Prior to founding Numeracle, Rebekah served on the FCC’s Robocall Strike Force on behalf of the Empowering Consumer Choice Working Group.
Christian Montes
Executive VP of Client Operations,
NobelBiz
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world. Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.

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