Omnichannel Customer Engagement

Contact Center Email Management Software

Step into the future of customer engagement with NobelBiz OMNI+. Our cutting-edge omnichannel ecosystem now includes advanced contact center email management software. This integration brings unmatched flexibility, streamlining your email workflow for a seamless customer experience.

Say goodbye to inefficiencies – OMNI+ ensures a clean and efficient email process, empowering your contact center to excel in providing top-notch service across all communication channels. Elevate your customer engagement game with the power of NobelBiz OMNI+.

email

Manage emails the omnichannel way.

The purpose of email management is to give the possibility to handle an email as if it was a call. Our approach is truly omnichannel, treating emails with the same priority as calls. Experience a new era of email handling, featuring automated filtering, intelligent routing, priority lists, and seamless automated responses using customized email templates.

NobelBiz OMNI+ redefines email management, ensuring a streamlined process that mirrors call handling. Say goodbye to traditional limitations – embrace the omnichannel way of managing emails for a more efficient and responsive customer engagement strategy. Elevate your email game with NobelBiz OMNI+.

Witness Full Email Integration

Email in Omni+ is truly an efficient, beneficial experience: Agents can initiate or respond to an email from the same interface, even for customers who are actively engaged with them on another channel.

Imagine a world where a customer requests an email with details and can receive it during the same conversation with the same agent, all while getting a personalized experience on another channel. Then take this train of thought to another level and envision a world where all these interactions are linked and easily traceable with just a few clicks—all in one place.

Efficient Email Handling

Initiate or respond to emails within the same interface for streamlined and hassle-free communication.

Seamless Omnichannel Experience

Offer customers a personalized experience across various channels, enhancing engagement and satisfaction.

Real-time Email Responses

Provide instant, personalized email responses during ongoing conversations for a dynamic customer experience.

Centralized Interaction Tracking

Easily trace and link all customer interactions in one centralized platform for comprehensive management.

Enhanced Customer Engagement

Elevate customer engagement through Omni+ by ensuring a smooth, efficient, and personalized email experience.

Holistic Interaction Management

Experience a world where all customer interactions are linked and traceable with just a few clicks, simplifying the overall management process.

I would absolutely recommend NobelBiz OMNI+ because of how easy it is to install, how quickly it is to learn, and how good the reporting is straight out of the box.
Brad Dashnaw, CEO – Shift Marketing

Intelligent Email Routing

When an email comes in, the system automatically routes it, taking into account a wide range of variables (agents’ skills set, email address priority, subject, etc.), prioritizing and assigning it accordingly. Of course, this is only possible with solutions that have an integrated email system.

The email notification displays the client’s information, interaction history, and communication options. If the client has an emergency, the agent can start a telephone conversation immediately with just a click of a button.

  • Automated Email Routing
  • Intelligent consideration of agents’ skills, priority email addresses, and subjects
  • Prioritization and seamless assignment
  • Client Information Display in email notifications
  • Instant Telephony Integration for emergency response

 

The Benefits of Contact Center Email Management Software

Welcome to a new era of streamlined communication with the NobelBiz OMNI+ Contact Center Email Management Software. Elevate your customer service game by unlocking a host of benefits that redefine how you manage email interactions within your contact center.

1. Efficient Workflow Integration

Our Email Management Software seamlessly integrates into your contact center workflow, allowing agents to initiate or respond to emails directly from the same interface they use for other communication channels. This not only streamlines operations but also enhances efficiency by offering a unified platform for managing customer interactions.

2. Personalized Multichannel Engagement

Imagine a world where your customers can seamlessly switch between channels while receiving a consistent and personalized experience. With our software, agents can provide customers with the information they need via email during an ongoing conversation on another channel. This not only boosts engagement but also contributes to an enriched and personalized customer journey.

3. Real-time Responsiveness

In today's fast-paced digital landscape, timely responses are crucial. Our Email Management Software empowers your agents to provide real-time and personalized responses via email during active conversations. This not only improves customer satisfaction but also demonstrates your commitment to responsiveness and efficiency.

4. Centralized Interaction Tracking

By integrating our Email Management Software, you elevate customer engagement to new heights. Ensure a smooth, efficient, and personalized email experience that aligns with the expectations of modern customers. The result? Satisfied and loyal customers who appreciate the convenience and effectiveness of your contact center operations.

5. Enhanced Customer Engagement

By integrating the NobelBiz OMNI+ Email Management Software, you elevate customer engagement to new heights. Ensure a smooth, efficient, and personalized email experience that aligns with the expectations of modern customers. The result? Satisfied and loyal customers who appreciate the convenience and effectiveness of your contact center operations.

6. Holistic Interaction Management

Experience a holistic approach to interaction management where every customer touchpoint is seamlessly linked and traceable. Our software empowers you to create a unified view of customer interactions, enabling you to make informed decisions, identify trends, and continually refine your contact center strategies.

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Other NobelBiz OMNI+ Omnichannel Customer Engagement features

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Conversational SMS
Outbound & Conversational SMS (or 2-Way SMS) is a feature that allows contact centers to engage in SMS interactions without the limitations of the old 1-Way systems.
live_webchat
Live Webchat
The Live Webchat feature will allow you to establish a direct communication between the agent and your website’s visitors.
call-back
Web Callback
The Web Callback allows the clients to submit their telephone numbers on your website so they can be called back later.

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