Omnichannel Customer Engagement

Contact Center Email Management Software

NobelBiz OMNI+ integrates an advanced contact center email management software within its omnichannel ecosystem, creating unprecedented flexibility and a clean and efficient email workflow.


Manage emails the omnichannel way.

The purpose of email management is to give the possibility to handle an email as if it was a call. From automated filtering options and intelligent routing capabilities to priority lists and automated responses via email templates, NobelBiz OMNI+ takes email handling to the next level.

Witness Full Email Integration

Email in Omni+ is truly an efficient, beneficial experience: Agents can initiate or respond to an email from the same interface, even for customers who are actively engaged with them on another channel.

Imagine a world where a customer requests an email with details and can receive it during the same conversation with the same agent, all while getting a personalized experience on another channel. Then take this train of thought to another level and envision a world where all these interactions are linked and easily traceable with just a few clicks—all in one place.

I would absolutely recommend NobelBiz OMNI+ because of how easy it is to install, how quickly it is to learn, and how good the reporting is straight out of the box.
Brad Dashnaw, CEO – Shift Marketing

Intelligent Email Routing

When an email comes in, the system automatically routes it, taking into account a wide range of variables (agents’ skills set, email address priority, subject, etc.), prioritizing and assigning it accordingly. Of course, this is only possible with solutions that have an integrated email system.

The email notification displays the client’s information, interaction history, and communication options. If the client has an emergency, the agent can start a telephone conversation immediately with just a click of a button.

Other NobelBiz OMNI+ Omnichannel Customer Engagement features

Conversational SMS
Outbound & Conversational SMS (or 2-Way SMS) is a feature that allows contact centers to engage in SMS interactions without the limitations of the old 1-Way systems.
Live Webchat
The Live Webchat feature will allow you to establish a direct communication between the agent and your website’s visitors.
Web Callback
The Web Callback allows the clients to submit their telephone numbers on your website so they can be called back later.

Discover a new, hassle-free way of setting up your contact center for peak performance!

Request a free demo. We will help you create your contact center. Today!

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