Contact Center Industry Recap

Major Shifts That Changed the Face of the Industry in 2022 and What to Expect from 2023

It’s that time of the year when we are intrinsically driven to look at the year that’s ending and mindfully plan the year that’s about to start. The learnings we had in 2022 will be the foundation of a better, brighter new year in business!

This is our invitation for our last webinar episode this season! To take some moments of reflection on what 2022 meant for the contact center industry: major changes, important milestones, opportunities taken, opportunities missed, trends and potential in the upcoming year.

To make the discussion both comprehensive and interactive, we will meet live and share ideas, insights, lessons learned, and thoughts on the future based on what we saw happening this year in different business contexts, industry events, and conversations. This is a dialogue where you are invited to voice your thoughts!

You will learn:

🗸 Significant changes in the Contact Center industry in 2022

🗸 Innovations in cloud-based contact center technologies that unlocked business potential in 2022

🗸 Best practices and learnings from 2022

🗸 Emerging contact center trends in 2023 and beyond – technology, operations, customer service related

🗸 Top 3 strategies Contact Centers should implement in 2023

🗸 Top 3 tendencies Contact Centers should change for better business outcomes

Join a lively conversation with:

Bradley Butler
Contact Center Software Consultant,

Brad is a highly-skilled professional with more than ten years of experience in the contact center space. He had worked in operations, business development/intelligence, and within the C-suite of executives making decisions regarding the workflows, platforms, and technology used in a center.

Michael McGuire
Senior Contact Center Software Consultant,
Mike has been in the call center world for more than 24 years running global operations for both outsourcing and internal companies. He had the opportunity to work in multiple verticals, from Fundraising, Collections, Telecom, Lead generation, Travel, etc., building strong expertise and a deep understanding of the challenges contact centers are facing today with economic changes, post-pandemic difficulties, revenue issues, turnover, attrition and so on.
Christian Montes
Executive VP of Client Operations,
With over 15 years of leveraging technology and creative tactics to drive outcomes, Christian has worked with some of the largest Enterprise Contact Centers, BPOs, and Global CCaaS providers in the world. Host of the First Contact – Stories of the Call Center Podcast, where he interviews leaders from the contact center industry searching for new insights, tips, and stories. Host of the NobelBiz | Webinar Series, which brings top leaders in the industry together to discuss important topics and share best practices.

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2023 Contact Center Industry Recap & Future Projections