Reporting & Analytics
Call Center Quality Management
NobelBiz OMNI+ comes equipped with all the necessary Call Center Quality Management tools to monitor, measure, and assess agent performance and interaction quality.
NobelBiz OMNI+ comes equipped with all the necessary Call Center Quality Management tools to monitor, measure, and assess agent performance and interaction quality.
The link between the quality of agent-client interactions and the overall company success is undeniable. Better interactions will always lead to growth in client satisfaction. The Call Center Quality Management tool will allow you to monitor and review calls, submit evaluations, define your quality standards, and uphold them.
Improving processes and operations is close to impossible without reliable quality management capabilities. NobelBiz OMNI+ makes it easy for call center managers and owners to define and monitor quality standards. Besides the accessible, hands-on agent and interaction scoring system, we introduce speech analytics and sentiment analysis to the equation for a more effective and streamlined quality management experience.
Here are just a few benefits of a well-oiled quality management system:
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